Yesenia Solano
Onarga,IL
Summary
Detail-oriented bank teller with expertise in transaction processing and customer relationship development. Proven ability to enhance client satisfaction through effective communication and problem resolution.
Overview
15
15
years of professional experience
Work History
Bank Teller Bank
Federated Bank
107 North Chestnut Onarga IL 60955
03.2023 - 03.2026
- Processed customer transactions accurately, ensuring compliance with bank policies and procedures.
- Assisted customers in account inquiries, providing prompt and knowledgeable service.
- Maintained cash drawer integrity through regular balance checks and reconciliations.
- Educated clients on banking products and services to enhance their financial literacy.
- Resolved customer issues effectively, contributing to enhanced client satisfaction levels.
- Trained new tellers on operational procedures and customer service best practices.
Assistant Manager
Caseys General Stores Inc
102 North Oak Street Onarga Il 60955
05.2011 - 03.2023
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock replenishment to reduce shortages and excesses.
- Trained and mentored staff, fostering a collaborative environment to enhance team performance.
- Implemented process improvements that increased operational efficiency and reduced costs.
- Developed schedules to ensure adequate coverage during peak hours, enhancing customer service quality.
- Analyzed sales data to identify trends, informing strategic decisions for product promotions.
Sales Person\Green House Worker
Cultra Nurseries
1101 W. Seminary Ave Onarga Il 60955
03.2019 - 11.2022
- Operated various gardening tools and equipment for planting and maintenance tasks.
- Assisted in daily nursery operations, ensuring plants received proper care and attention.
- Maintained cleanliness of work areas to adhere to safety and sanitation standards.
- Monitored plant health, identifying issues and implementing corrective measures effectively.
- Trained new employees on operational procedures and best practices for nursery care.
- Coordinated with team members to optimize workflow and improve efficiency in plant production.
- Developed strategies for inventory management, ensuring timely stock replenishment of supplies.
- Implemented process improvements that enhanced overall productivity within the nursery environment.
Education
Kelly Highschool
4136 S. California Ave. Chicago Il. 60632Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Patience and empathy
- Transaction processing
- Customer relationship development
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller Bank
Federated Bank
03.2023 - 03.2026
Sales Person\Green House Worker
Cultra Nurseries
03.2019 - 11.2022
Assistant Manager
Caseys General Stores Inc
05.2011 - 03.2023
Kelly Highschool