Sandra Baez
Orlando,USA
Summary
Certified pharmacy professional with strong leadership skills and keen focus on team collaboration. Adept at ensuring compliance, managing inventory, and optimizing workflows to improve efficiency. Known for reliability and effective adaptation to changing needs. Skilled in medication preparation, patient communication, and staff training, consistently achieving high standards and results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Orlando Rx Pharmacy Llc
07.2023 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
Certified Pharmacy Technician
Pharmco RX
06.2021 - 08.2022
- Performing duties as assigned by manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
- Handles more than 50 phone calls during the day that do not require personal attention of the pharmacist, including those to physicians. Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
- As a data entry prescriptions, more than 40 prescriptions typed in daily basis
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking, and storing shipment of pharmaceuticals.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Completes special assignments and other tasks as assigned
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Certified Pharmacy Technician and Store
Palms Pharmacy
11.2020 - 06.2021
- Performing duties as assigned by manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking, and storing shipment of pharmaceuticals.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Completes special assignments and other tasks as assigned
Certified Pharmacy Technician and Store
Walgreens
03.2019 - 10.2020
- Performing duties as assigned by manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Assisting and supporting Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking, and storing shipment of pharmaceuticals.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
- Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
- Completes special assignments and other tasks as assigned.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
Pharmacy Technician Internship
Walgreens
10.2018 - 12.2018
- Performing duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Assisting and supporting Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking, and storing shipment of pharmaceuticals.
Education
Associate of Science - Pharmacy Technician
Ana G. Mendez University
Orlando, FL12.2018
Skills
- Management
- Supervise group of employees in the customer service area
- Excellent Communication Skills Cooperative Time Management Skills
- Excellent Customer Service Highly Organized Excellent Personality
- Highly Adaptable Positive Attitude Punctuality Tolerance
- Excellent Customer Service
- Inventory management
- Submitting Claims and Prior Authorizations
- Rx30 Software
- Prime Rx Software
- Intercom Plus software
- Processes prescriptions
- Handle Phones call
- Time Management
- Patient safety
- Regulatory requirements
- Medication ordering
- Physician orders processing
- HIPAA regulations compliance
- Drug interactions
- Patient relation
- Quality assurance controls
- Staff training and development
- MTM (medication therapy management)
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
Accomplishments
- Increased customer retention 20% by delivering top-notch customer service from prescription drop-off to pick-up.
- Reduced prescribing errors 99.9% by reaching out to prescribers to verify medication orders.
- Processed and filled over 100 prescriptions per day.
Certification
- Pharmacy Technician License (Florida State)
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Medications Therapy Management certification (MTM)
Languages
Bilingual English/Spanish
Timeline
Certified Pharmacy Technician
Orlando Rx Pharmacy Llc
07.2023 - Current
Certified Pharmacy Technician
Pharmco RX
06.2021 - 08.2022
Certified Pharmacy Technician and Store
Palms Pharmacy
11.2020 - 06.2021
Certified Pharmacy Technician and Store
Walgreens
03.2019 - 10.2020
Pharmacy Technician Internship
Walgreens
10.2018 - 12.2018
Associate of Science - Pharmacy Technician
Ana G. Mendez University
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