Brittany Prescott
Memphis,TN
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Kroger. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Methodist University Hospital
Memphis, TN
12.2023 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
Senior Certified Pharmacy Technician
Walgreens
Memphis, TN
06.2022 - 06.2024
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Help train and develop new hires
Certified Store Manager
Walgreen's Pharmacy
Memphis, TN
07.2021 - 06.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Train and develop new hires
- Assist pharmacy manager with task, such as filling, answering phone, typing, inventory control
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Analyzed sales data to identify trends and opportunities for increased revenue generation.
- Assisted in recruiting top talent by conducting interviews, evaluating applicants'' skills, and providing recommendations for hire.
- Boosted employee morale with motivational initiatives, team-building activities, and open communication channels.
- Collaborated with regional management on the development of targeted sales goals and strategies for success.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
Walgreens
Memphis, TN
10.2018 - 06.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Filled prescriptions, updated billing, helped with pharmacy inventory, service the patients for at least 1 hour a day.
Shift Leader
Walgreen's Pharmacy
Memphis, TN
07.2016 - 10.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Filled prescriptions, updated billing, helped with pharmacy inventory, service the patients for at least 1 hour a day
Pharmacy Technician
Rite-Aid Pharmacy
Syracuse, NY
10.2014 - 06.2016
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
Education
Mexico Academy & Central School
Mexico, NY06.2013
Skills
- Calculating Insurance Coverage
- Drug Storage Procedures
- Problem-Solving Skills
- Team Collaboration
- Knowledge of Medical Terms
- New Hire Onboarding
- Patient Confidentiality
- Workflow Optimization
- Staff Development
- Knowledge of Brand and Generic Drugs
- Insurance Billing
- Updating Medication Histories
- Drug Inventory Control
- Manual and Automated Medication Dispensing
- HIPAA
- Insurance Verification
- Pharmacy Equipment Use
- Maintaining Records
- Pharmacy and Customer Records Management
- Team building
- Multi-tasking
- Management
- Conflict Resolution
Certification
- CPhT - Certified Pharmacy Technician
- Pharmacy State License
- CPR Certified
- Immunization License
Personal Information
Timeline
Certified Pharmacy Technician
Methodist University Hospital
12.2023 - Current
Senior Certified Pharmacy Technician
Walgreens
06.2022 - 06.2024
Certified Store Manager
Walgreen's Pharmacy
07.2021 - 06.2022
Assistant Store Manager
Walgreens
10.2018 - 06.2021
Shift Leader
Walgreen's Pharmacy
07.2016 - 10.2018
Pharmacy Technician
Rite-Aid Pharmacy
10.2014 - 06.2016
Mexico Academy & Central School