Sandra Bardsley
Hasbrouck Hts,NJ
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
2025
2025
years of professional experience
Work History
VIP Travel Consultant
WILDLIFE CONSERVATION SOCIETY
- Constructed complex international itineraries for nonprofit worldwide company
- Researched and planned travel to remote locations
- Coordinated online and SABRE reservations for fluid travel.
Lead Agent
SKIDMORE OWINGS MERRILL
- Promoted to Lead Agent for start-up account
- Knowledge of International pricing, rules and procedures
- Solved problems creatively while staying within account and travel policy.
Senior Corporate Travel Consultant
HUGHES HUBBARD & REED
- Promoted to manage one person onsite
- Negotiated hotel rates specific to law firm
- Elevated to exchange and refund specialist.
Company Floater
OVATION TRAVEL
- Provided travel coverage for Ovation offices throughout New York City
- Displayed ability to quickly adjust to different teams, travel policy and offices.
Senior Travel Consultant
REED & MACKAY
05.2022 - 09.2024
- Lead Agent on high profile Law Firm account and Financial Firms
- Provided dedicated white-glove service
- Exceeded client’s expectations & met deadlines as required
- Demonstrated proactive thinking when providing travel solutions
- Provided added value to client through specialist supplier relationships
- Exceptional telephone communication with timely responses, maintaining SLAs as required
- Quality Control across all aspects of company procedures and processes
- Recommended and procured ancillary products as required.
Director of Client Care
IDEAL IMAGE
03.2021 - 10.2021
- Meet and greet all incoming guests
- Ensure that the reception/front desk is covered
- Foster and nurture positive relationships with clients
- Promote and achieve a favorable client experience
- Check clients in and out of their appointments, pulling charts and filing
- Answer phones and schedule client appointments
- Collect and handle payments.
Senior Travel Consultant/Paul Weiss Rifkind Wharton & Garrison LLP
OVATION TRAVEL GROUP
04.2007 - 04.2020
- Dedicated onsite agent for international law firm
- Used strong organizational skills to prioritize tasks for fast paced and demanding clients
- Managed multi-segment, time sensitive itineraries requiring attention to detail.
Travel Consultant
CHOICE PERSONNEL Inc.
01.2004 - 01.2007
- Contracted to companies for long and short term assignments
- Adapted to office culture, protocol and policies while providing excellent customer service.
Floater Northeast Region
TQ3 MARITZ TRAVEL
01.2001 - 01.2004
- Travelled throughout the Northeast Region providing coverage as needed
- Managed expense report and arranged transportation
- Customized skills to work fluidly with existing office and team.
Education
Comprehensive travel agent course & SABRE operations -
Travel Institute
Associated Degree in Business Administration -
Borough of Manhattan Community College
Skills
- High proficiency using Airline GDS, Sabre
- Skilled in Salesforce, Concur including updating profiles and ticketing fulfillment, NDC
- Experience of mixed mode booking tools & 1st line product support for offline/online bookings
- Comprehensive knowledge of the travel industry and products in the market
- Knowledge of airline ticketing rules and regulations
- Skilled in Microsoft office, including Word and Excel
- Experienced in building exceptional rapport with clients and provide white glove service
- Strong Communication Skills
Timeline
Senior Travel Consultant
REED & MACKAY
05.2022 - 09.2024
Director of Client Care
IDEAL IMAGE
03.2021 - 10.2021
Senior Travel Consultant/Paul Weiss Rifkind Wharton & Garrison LLP
OVATION TRAVEL GROUP
04.2007 - 04.2020
Travel Consultant
CHOICE PERSONNEL Inc.
01.2004 - 01.2007
Floater Northeast Region
TQ3 MARITZ TRAVEL
01.2001 - 01.2004
VIP Travel Consultant
WILDLIFE CONSERVATION SOCIETY
Lead Agent
SKIDMORE OWINGS MERRILL
Senior Corporate Travel Consultant
HUGHES HUBBARD & REED
Company Floater
OVATION TRAVEL
Comprehensive travel agent course & SABRE operations -
Travel Institute
Associated Degree in Business Administration -
Borough of Manhattan Community College
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