Sandra Behrens
Jacksonville,Florida
Summary
Proven leader in retail management, adept at driving sales and enhancing customer satisfaction at Publix and Walgreens through expert shelf organization and exceptional customer service. Excelled in merchandising strategies and teamwork, significantly improving store efficiency and fostering a positive work environment. Skilled in vendor relations and safety protocols, ensuring a secure and appealing shopping experience. Skilled at placing new product orders and checking incoming deliveries for accuracy. Builds displays, merchandises products and maintains strong vendor relations. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
18
18
years of professional experience
Work History
Grocery Replenishment Specialist
Publix
09.2021 - 01.2023
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Assisted management with setting up seasonal displays, driving customer interest in featured products.
- Contributed to increased sales through meticulous attention to detail when stocking new items and creating eye-catching displays.
- Ensured sales floor presentation met company standards, resulting in a visually appealing shopping environment.
- Improved store efficiency by maintaining accurate inventory records and promptly restocking shelves.
- Enhanced customer satisfaction by assisting with product location inquiries and providing friendly service.
Assistant Store Manager
Walgreens
03.2005 - 04.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
GED -
Skills
- Workplace Safety
- Shelf Organization
- Labeling Accuracy
- Order reviews
- Pricing and Signage Updates
- Stock replenishment
- Merchandising Strategies
- Product display
- Sales Support
- Vendor Relations
- Planogram Execution
- Store planograms understanding
- Section resets knowledge
- Teamwork and Collaboration
- Customer Service
Photography, Animal Lover, Pet Owner
I have been a photographer for over 9 years, I enjoy taking photos of nature, pets, weddings, and many other scenarios. I am a big animal lover and have owned dogs or cats my whole life. I currently own 2 dogs and a cat. I also am a housecleaner and have 2 regular clients, one has been with me for almost 2 years. I am very outgoing and love people and animals. I enjoy helping people whether it be over the phone or in person to find what they need.
Additional Information
I am a hardworking individual who enjoys helping people and animals. I love talking to people to find out what makes them happy and help them achieve that happiness. I enjoy talking care of animals and always treat them like they are my own.
Timeline
Grocery Replenishment Specialist - Publix
09.2021 - 01.2023
Assistant Store Manager - Walgreens
03.2005 - 04.2021
Pekin Community High School - GED,