Sandra Bustamante
San Diego,Ca
Summary
Responsible professional with experience in retail operations, personnel management, customer service, and checking benefits insurance. Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives.
Overview
11
11
years of professional experience
Work History
Dental Receptionist
TrueSmile Dental
San Diego, CA
10.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
Store Manager
Marble usa inc
San Diego
03.2014 - Current
- Performed general maintenance and repair.
- Performed routine and scheduled maintenance services.
- Sought continuing education opportunities to stay current with industry trends.
- Focused on learning new skills and staying updated with industry changes.
- Provided efficient and courteous service to customers at all times.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Worked with coworkers to complete tasks.
- Developed departmental objectives, budgets, policies, procedures and strategies.
- Identified ways to improve efficiency in operations and implemented process changes.
- Responded quickly to meet customer needs and resolve problems.
Dental Receptionist
Western dental
San Diego
02.2021 - 08.2021
- Contacted insurance companies to verify patient eligibility and coverage.
- Greeted persons entering establishment to determine nature and purpose of visit.
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments.
- Filed data received from insurance carriers and secondary providers in appropriate patient charts.
- Scheduled appointments and maintained and updated appointment calendars.
- Processed patient referrals and prepared necessary paperwork.
- Received and processed payments for services rendered, including cash and credit transactions.
- Collaborated with dental assistants, hygienists, and other dental staff to ensure patient satisfaction.
- Assisted with coding procedures and billing processes while ensuring compliance with HIPAA regulations.
Education
Technician In Phlebotomy
US colleges
San Diego07.2018
Nursing
Southwestern college
San Diego, Ca01.2016
Skills
- Able to work under pressure
- Bilingual Spanish and English
- Critical thinking and problem solving
- Professionalism and strong work ethic
- Customer Service
- Knowledge in insurance
Timeline
Dental Receptionist
TrueSmile Dental
10.2023 - Current
Dental Receptionist
Western dental
02.2021 - 08.2021
Store Manager
Marble usa inc
03.2014 - Current
Technician In Phlebotomy
US colleges
Nursing
Southwestern college