Sandra Bynaker
Frederick,MD
Summary
Results-driven manager with a proven track record in cultivating client relationships and boosting team performance. Leveraged strategic training initiatives to enhance employee engagement and operational efficiency, directly contributing to increased client satisfaction and service quality.
Overview
38
38
years of professional experience
Work History
CSC ER
Partner Veterinary Emergency & Specialty Center
Frederick, Maryland
10.2023 - Current
- Supported client communication to provide timely responses and accurate information.
- Managed appointment scheduling to enhance client service and optimize resource use.
- Kept detailed records of client interactions to support better service tracking.
- Trained new staff on client service procedures and best practices for consistent support delivery.
- Monitored incoming emails from clients and responded accordingly within 24 hours.
- Cultivated strong client relationships through regular contact and follow-up communication.
- Provided support as client service coordinator in specialty surgery, enhancing patient experience for 10 months
Manager
Vetcor-Gaithersburg Animal Hospital
11.2022 - Current
- Manage accounts and billing, maintain inventory and manage staff scheduling.
- Hire and help train new employees.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with client and suppliers.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized performance by monitoring daily activities and mentoring team members.
Assistant Manager
Vetcor- Gaithersburg Animal Hospital
08.2007 - 11.2022
- Monitored cash intake and deposit records.
- Coordinated schedules and delegated assignments to ensure adequate coverage and meet service demands.
- Provided hands-on assistance to clients to enhance their experience and satisfaction.
- Completed regular inventory counts to verify stock levels.
- Created and maintain schedule for staff and doctors.
- Assumed receptionist duties as needed to maintain workflow and support team operations.
Professional Groomer
Gaithersburg Animal Hospital
02.1998 - 08.2007
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Executed specialized grooming techniques for specific dog and cat breeds.
Receptionist
Gaithersburg Animal Hospital
12.1988 - 02.1998
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Fielded concerns surrounding patients and care, liaising between doctors and clients.
- Contributed to and helped lead employee staff meetings.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped clients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Professional Groomer - Grooming Dogs And Cats
School Is Closed. Do Not Remember Name.
Silver Spring, MD12-1997
High School Diploma -
Charles W. Woodward
Kensington, MD06-1979
Skills
- Team Leadership
- Client Relationship Management
- Staff Management
- Employee Training
- Job Assignments
- Finance and Accounting Operations
- Account management
- Customer service
- Appointment scheduling
- Billing management
Timeline
CSC ER
Partner Veterinary Emergency & Specialty Center
10.2023 - Current
Manager
Vetcor-Gaithersburg Animal Hospital
11.2022 - Current
Assistant Manager
Vetcor- Gaithersburg Animal Hospital
08.2007 - 11.2022
Professional Groomer
Gaithersburg Animal Hospital
02.1998 - 08.2007
Receptionist
Gaithersburg Animal Hospital
12.1988 - 02.1998
Professional Groomer - Grooming Dogs And Cats
School Is Closed. Do Not Remember Name.
High School Diploma -
Charles W. Woodward