Sandra Cadima

• - Led operations of a $4.2M flagship store, exceeding sales goals and last-year benchmarks.
• - Coached sales associates on product knowledge, selling strategies, and incentives, boosting customer satisfaction.
• - Maintained accurate inventory controls and streamlined stockroom organization.
• - Managed team performance through consistent feedback, communication, and accountability.
• - Implemented strategic sales plans, analyzed trends, and drove continuous revenue growth.
• - Elevated brand presence through merchandising and exceptional client experience.
• - Collaborated cross-functionally with regional leaders to meet and exceed business KPIs.

• - Directed branch operations to consistently exceed sales, service, and compliance goals through proactive coaching and daily performance development.
• Mentored team members to uphold the bank’s standards in operational excellence, customer service, and regulatory compliance.
• Championed employee growth by guiding associates toward career advancement and professional success within the organization.
• Cultivated a high-performance culture rooted in integrity, accountability, and collaboration aligned with company values.
• Built strategic cross-functional relationships to deliver holistic financial solutions and ensure a seamless client experience.
• Strengthened community engagement by partnering with local leaders and organizations to elevate the bank’s reputation as a trusted financial partner.

Key Achievements:

• Exceeded fiscal year 2013 targets with: 110% in Retail Accounts, 150% in Business Accounts, 232% in Booked Mortgages, 161% in COFA, and 101% in overall customer experience revenue.
• Spearheaded community credit events in collaboration with local organizations, helping multiple branches meet CRA (Community Reinvestment Act) goals.
• Nominated for the Outstanding Community Service Award in Q4 2010 for impactful contributions to local outreach.
• Completed the Retail Leadership Program in 2010, recognized for exceptional performance in compliance, leadership, and team development.

• - Surpassed sales targets by coaching staff and promoting key items.
• - Led floor operations, conflict resolution, and staff performance evaluations.
• - Improved inventory management and operations reporting.
• - Enhanced merchandising strategies to boost store traffic and conversions.