Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Sandra Casey

Clarksburg,PA

Summary

Precise, efficient medical billing & coding professional with over 25 years of experience in inpatient, outpatient, and physician medical billing & coding seeking a full-time remote position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Specializing in filing accurate claims, adjusting rejected claims, and understanding insurance contracts, appeals, and EOBs. Additional expertise in quality control, reimbursements, and implementing improved processes to enhance accuracy of business, billing, and medical records departments.

Core Qualifications
Medical Billing CPT and HCPCS Coding, Posting and Balancing insurance Contracts, Appeals, EOBs Confidential Records Maintenance Accounts/Claims Reconciliation Quality Control Knowledge of HMOs, Medicare, and Medicaid.

Accomplishments
Gained expertise in all aspects of medical billing including filing claims, refund requests, re-filing rejected claims, completing appeals, and posting payments and accurately adjusting underpayments. Committed to staying up to date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service, and managed care plans. Improved efficiency for clients by creating an organized logging system for tracking errors in Microsoft Excel. Liaised with the business clients and medical records departments to resolve errors in high dollar accounts to ensure timely filing and accurate billing.

Professional Experience

Advocated for clients & patients by contacting insurance companies to ensure timely payments and resolve errors on rejected claims. Diligently prepared all clients required claims documentation including obtaining prior authorizations, referrals, treatment plans, or other required correspondence to reduce incidence of claim denials. Maintained accountability and accurate records by entering adjustments and denials into medical manager system. Acted as a liaison between the client's business department, billing, and medical records to resolve billing errors and apply appropriate ICD-9 and later ICD-10, CPT-4, HCPCS codes, charges, and corrected charges. As a reimbursement specialist, partnered with the business clients, billing, and third party payers to ensure accurate billing, reimbursement, and filing of denied claims. Reviewed remittance codes from EOBs/ARs, and posted charges, payments, and adjustments. Stayed current with changes in HCPCs, CPTs, DRG, and reimbursement for Medicare and Medicaid . Performed full-cycle medical billing & practice management in a fast-paced company. Promoted continued accuracy by evaluating provider fee schedule charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification, and provider signatures.

Overview

25
25
years of professional experience
1
1

College Degree

Work History

Manager of Operations

M&B Medical Billing, Inc.
08.2004 - 07.2024
  • Established positive and effective communication among staff and clients, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to client demands.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Introduced new methods, practices, and systems to reduce aged accounts.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Analyzed and reported on key performance metrics to clients.
  • Devised processes to boost long-term business success and increase profit levels.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms for clients.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled over 50 client and insurance calls per day.
  • Responded consistently within 10 minutes of receiving client emails either by return email or phone call.
  • Handled problematic insurance companies with slow pay or no pay claims.
  • Immediately resolved any rejected insurance claims upon submittal of electronic insurance claims.
  • Communicated with insurance companies by phone, website or email on any denied or aged claims resolving all issues to allow claims to process.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Responsible for writing appeal letters using information from patient's charts to prove medical necessity.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Medical Biller and Coder

Hoff Chiropractic
11.2002 - 07.2004
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
  • Communicated with insurance companies to research and resolved coding discrepancies.
  • Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Generated reports to identify coding trends and discrepancies.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Verified accuracy of patient information in medical records.
  • Input data into computer programs and filing systems.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Researched and resolved medical record discrepancies.
  • Transcribed and entered patient medical information into electronic medical records systems.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Identified new methods to optimize medical records management.
  • Followed up with medical staff regarding missing information in patient records.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.

Revenue Management Representative

US Medical Solutions
04.2001 - 11.2002
  • Managed assigned accounts, checked for payments on outstanding/pending claims and contacted appropriate parties to collect payments.
  • Processed patient billing statements with soft collection phone calls.
  • Reviewed weekly reports and performed administrative changes to accounts.
  • Completed month-end close reports, payment adjustments and transfers.
  • Analyzed denials or partial payments and worked with involved parties to investigate claims and facilitate timely compensation.
  • Complied with established internal controls and policies.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Utilized financial software to prepare consolidated financial statements.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Created financial dashboards to provide insights into key performance indicators.

Medical Assistant

Agarwall & Agarwall MD
04.1995 - 07.1997
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Measured patient spirometry.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Education

High School Diploma -

Point Pleasant High School
Point Pleasant, WV
05.1985

Some College (No Degree) - Nursing

Ohio State University
Columbus Main Campus & Lima, OH

Associate of Applied Science - Medical Assisting

Rhetts Technical College
Centerville, OH
05.1996

Associates of Applied Business - Medical Office Management

Rhetts Technical College
Centerville, OH
05.1996

Skills

  • Data Accuracy
  • Medical Billing & Coding
  • Claims Follow-Up
  • Medical Office Management
  • Revenue Management
  • Records Organization and Management
  • Corrective Actions
  • Business Leadership
  • Operational Standards
  • Reporting Tools
  • Performance Metric
  • Project Workflow Management
  • Superior Customer Service
  • Process Development and Streamlining
  • Customer Service Best Practices
  • Management Training
  • Process Evaluations
  • Operational Efficiency
  • Quality Control Measures
  • Desktops, Laptops and Mobile Devices
  • Business Growth Initiatives
  • Filing Systems
  • Data Collections
  • Quality Standards
  • Business Operations
  • Insurance Practices
  • Strategic Vision
  • Develop Policies
  • Customer Satisfaction
  • Financial Reporting
  • Organizational Structuring
  • Strategize Business Plans
  • Content Workflow
  • Quality Assurance
  • Improve Performance
  • Overseeing Employees
  • Hiring and Onboarding
  • Manage Operations
  • Database Maintenance
  • Customer Care

Affiliations

Member of : American Medical Billing Association, National Association of Health Care Professionals & American Association of Professional Coders

Certification

National Registered-Certified Medical Assistant

Timeline

Manager of Operations

M&B Medical Billing, Inc.
08.2004 - 07.2024

Medical Biller and Coder

Hoff Chiropractic
11.2002 - 07.2004

Revenue Management Representative

US Medical Solutions
04.2001 - 11.2002

Medical Assistant

Agarwall & Agarwall MD
04.1995 - 07.1997

High School Diploma -

Point Pleasant High School

Some College (No Degree) - Nursing

Ohio State University

Associate of Applied Science - Medical Assisting

Rhetts Technical College

Associates of Applied Business - Medical Office Management

Rhetts Technical College
Sandra Casey