Sandra Caskey
Hanover,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Inventory Control Clerk
Fed Ex Supply Chain
10.2019 - 10.2023
- Performed scheduled inventory counts and supply audits
- Performed cycle counts on daily basis to immediately spot errors and apply remedies
- Researched inventory-related discrepancies and made appropriate adjustments in inventory system
Customer Service Representative
Kohl's
11.2018 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Shipping and Receiving Clerk
Fedex Supply Chain
01.2016 - 10.2019
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing
- Obtained required documentation to process shipments and support movement
- Prepared work orders, bills of lading or shipping orders to route materials.
Production Line Leader
FedEx Supply
02.2012 - 10.2019
- Kept areas clean, neat and inspection-ready to comply with product guidelines
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Monitored production line, watching for pile-ups or jams. Helping assemblers get to their full potential.
- Helped achieve team goals by rotating production lines and daily duties to meet demand
- Produced quality products by palletizing, packaging and assembling finished items
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
Education
High School Diploma -
Spring Grove Area High School
Spring Grove, PA06.2005
Skills
- Microsoft Outlook
- Microsoft Excel
- Cycle Counting
Timeline
Inventory Control Clerk
Fed Ex Supply Chain
10.2019 - 10.2023
Customer Service Representative
Kohl's
11.2018 - 02.2020
Shipping and Receiving Clerk
Fedex Supply Chain
01.2016 - 10.2019
Production Line Leader
FedEx Supply
02.2012 - 10.2019
High School Diploma -
Spring Grove Area High School