Sandra Castellanos
Summary
Dynamic professional with a proven track record at Wayne County Sheriff's Office, excelling in sharp communication and conflict resolution. Demonstrated mental resilience while ensuring inmate safety and humane treatment. Achieved consistent performance, showcasing strong analytical skills and a commitment to excellence in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Deputy Sheriff
Wayne County Sheriff's Office
02.2023 - Current
- Maintaining control of the institution to provide for safety and security of the facility, inmates, staff, and general public by enforcing rules/regulations/policies and procedures
- Supervise and direct inmate activity in assigned areas of the facility/institution
- Monitoring and operating security controls, equipment, and computers
- Conducting inmate counts, security rounds, and searches of cells
- Documented all incidents, observations, and interactions in detailed reports
- Supervised inmate activity to maintain order and safety during daily routines and activities
- Ability to sense, evaluate and manage tense group situations as they develop with the ability to de-escalate volatile situations
- Resolved issues and disputes between inmates professionally and respectfully
Company Owner
Commercial Cleaning Business
09.2012 - 02.2023
- Owned, operated, and expanded a professional cleaning business servicing a wide range of clients
- Managed daily operations, overseeing staff, building customer relationships, handling financial decisions to drive profitability and growth
- Offered exceptional customer service to differentiate and promote the business I own
- Negotiated the cost and pricing of proposals and bids
- Created invoices, managed payroll, budgets and expense reports
- Effectively communicated with staff to ensure expectations were met and daily tasks were completed on time
- Inspected all work performed by cleaning crew with prompt attention to any service issues that may have been present
Retail Sales Merchandiser for CVS Pharmacy / Convenience Stores
Advantage Sales and Marketing LLC
01.2016 - 11.2017
- Accountable for 43 monthly CVS store visits
- Audited and identified any compliance issues within front store, backroom, and the pharmacy
- Documented data on product pricing and product expiration dates throughout the front store
- Assessed all safety issues in backroom per store regulations
- Completed monthly pharmacy regulatory to assure guidelines and laws were being followed by pharmacists
- Successfully visited over 40 convenience stores and gas stations each month, which included introducing new products from large food/candy companies
Route Sales Representative/CDL Class B Driver
Edy's Grand Ice Cream / Nestle DSD
08.2007 - 09.2012
- Delivered ice cream novelties weekly to 50 plus gas stations, party and grocery stores
- Consistently met/exceeded my monthly sales quota
- Maintained and emphasized customer service, resulting in quality interactions with store clerks and managers
- Maintained ice cream/food freezers to company planogram policy
- Ordered product, hand stocked, along with use of pallet jack
- Managed weekly product inventory
- Trained new employees by providing knowledge of specific store tasks and policies
- Daily invoicing/collected cash-checks
- Conducted Daily Safety/DOT pre/post trip inspections on truck
Skills
- Skilled in Microsoft Office applications
- Office administration
- Strong verbal and written communication
- Task prioritization
- Data protection strategies
Timeline
Deputy Sheriff
Wayne County Sheriff's Office
02.2023 - Current
Retail Sales Merchandiser for CVS Pharmacy / Convenience Stores
Advantage Sales and Marketing LLC
01.2016 - 11.2017
Company Owner
Commercial Cleaning Business
09.2012 - 02.2023
Route Sales Representative/CDL Class B Driver
Edy's Grand Ice Cream / Nestle DSD
08.2007 - 09.2012
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