Sandra Castillo
Queens
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Type 35 wpm, 10-keypad; fluent in Spanish and English; Windows 10, MS Outlook, MS Word, and Excel. Friendly, customer-oriented professional offering experience in the hospitality and Medical Aesthetic industry, and sales associate for retail and wholesale. Highly skilled in guest interaction, Proven record of enhancing customer satisfaction and overall patrons' ratio by demonstrating high-quality hospitality etiquette.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Esthetician
Lael Med Spa
New York
06.2023 - 06.2025
- Educated clients on proper skin care techniques according to individual needs.
- Ensured compliance with state regulations related to sanitation and health standards.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Attended continuing education courses related to esthetics industry advancements.
- Greeted clients upon arrival to spa and provided information about services offered.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Initiated new protocols for cosmetic services such as chemical peels, dermabrasion and microdermabrasion.
- Performed minor surgeries such as fat grafting and Botox injections.
- Maintained accurate records of all patient consultations, treatments performed and follow up visits.
Assistant Manager
AMPIA ROOFTOP
Manhattan
03.2021 - 05.2023
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Assistant Manager
Italian Fine Dining Restaurant
Manhattan
01.2019 - 02.2022
- Created reports on sales trends, inventory levels, and financial data.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Established processes for monitoring customer satisfaction levels.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
Education
Aesthetic
Manhattan Beauty School
Manhattan, NY09-2022
English-as-a-Second-Language Education
LaGuardia Community College
Long Island City, NY09-2012
Costumer Services
LaGuardia Community College
Long Island City, NY08-2011
Social Communication And Journalism
Universidad Uniautónoma
BARRANQUILLA COLOMBIA 07-2010
High School Diploma -
Colegio Policia Nacional
Barranquilla Colombia 12-2005
Skills
- Multitasking and organization
- Client education
- Record keeping
- Customer service
- Patient care
- Communication skills
Certification
- Costumer services
- Aesthetician licensed
- Medical cosmetic training certifications
Languages
English
Professional
Spanish
Full Professional
Timeline
Esthetician
Lael Med Spa
06.2023 - 06.2025
Assistant Manager
AMPIA ROOFTOP
03.2021 - 05.2023
Assistant Manager
Italian Fine Dining Restaurant
01.2019 - 02.2022
Aesthetic
Manhattan Beauty School
English-as-a-Second-Language Education
LaGuardia Community College
Costumer Services
LaGuardia Community College
Social Communication And Journalism
Universidad Uniautónoma
High School Diploma -
Colegio Policia Nacional
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