Sandra Castro
El Paso
Summary
Dynamic Site Manager with a proven track record at DashMart, driving $500k in annual savings through innovative SOPs and space optimization. Skilled in P&L oversight and employee training, I foster team collaboration and enhance customer service, achieving a 5% sales increase across multiple locations. Passionate about developing talent and community engagement.
Overview
13
13
years of professional experience
Work History
Site Manager
DashMart, El Paso
El Paso
06.2021 - Current
- Site Leadership
- Manage 10,000+ square foot warehouse and responsible for all site metrics including but not limited to INF, quality, pick time, labor, etc.; participate in top line and bottom line growth initiatives to improve site P&L
- Mentor and support 11 employees across leadership levels in store operations, ensuring adherence to company standards and accountability.
- Created and launched SOPs for receiving inventory and processing vendor returns; projected $500k savings each year with these strategies.
- Executed comprehensive space optimization analysis, revealing 2,500+ square feet for prospective WaaS initiatives.
Determined available square footage to enhance capacity for net-new services and initiatives. - Nurtured and elevated talent internally within organization
- Orchestrating DashMart donation strategies to engage internal and external stakeholders in supporting local communities via food pantries and homeless shelters; expanded initiative from 0 sites to 37 sites within one month
- Coordinated and executed off-site meetings for Texas Region
- Ensured compliance with safety protocols, regulations and standards.
- Managed team schedules and assignments to optimize staff productivity and coverage.
- Resolved customer inquiries promptly to enhance service quality and satisfaction levels.
- Conducted regular inspections to uphold cleanliness and organization within the site.
Neighborhood Manager
Disney Store, El Paso
El Paso
10.2012 - 02.2021
- Managed 3 Disney stores in Texas & New Mexico; responsible for P&L management in partnership with corporate
- Trained 45+ employees across levels of leadership on store operations, customer service standards and accountability - aligned store managers through weekly check-ins to address obstacles to success
- Analyze profit and loss reports to drive high performance across all aspects of business - ensure 100% payroll accuracy, secured quarterly cost savings, and increased sales in each location by 5%
- Created and maintained a clear path to professional development regionally by providing opportunities for advancement across staff - promoted 5 employees within the home store
- Developed positive relationships with regional store leadership, community members and staff, creating opportunities for new business and community outreach
Education
Applied Associate’s in Science - General Studies, Criminal Justice
EPCC
El PasoSkills
- Office software proficiency
Profit and loss oversight
Agile project management
Lean process strategies
Workday and JIRA experience
LucidChart skills - Inventory management
- Space optimization
- Employee training
- Team building
- Customer service
- Data analysis
- SOP development
- Time management
- Staff evaluation
- Shift scheduling
Accomplishments
- Achieved professional excellence in the workplace for 2 years in a row at Dashmart
- 1st Site Manager to implement a Charity Event across the Texas Region at Dashmart
Languages
Spanish
Professional
References
References available upon request.
Timeline
Site Manager
DashMart, El Paso
06.2021 - Current
Neighborhood Manager
Disney Store, El Paso
10.2012 - 02.2021
Applied Associate’s in Science - General Studies, Criminal Justice
EPCC
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