Sandra Caviani
Sauk Rapids,MN
Summary
20 Plus years of office management, bookkeeping and human resource experience. Well-qualified professional with proven success in improving operations, solving problems and increasing growth and profitability. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized with the ability to multitask within a team or independently. Attention to detail and learning new applications are essential to professional growth.
Overview
25
25
years of professional experience
Work History
HR Specialist
VIKING COCA-COLA
ST CLOUD, MINNESOTA
01.2022 - Current
- Recruiting/On-boarding:
- Post positions on company ATS
- Screen applications for eligible candidates
- Phone screen and interview candidates
- Provide a positive candidate experience by developing a user friendly process
- Build trusting relationships with employees to ensure they feel comfortable reaching out to HR
- Work collaboratively with hiring managers to assist with hiring needs
- Coach employee on personnel issues
- Create offer letters
- Onboard new hires – process new hire paperwork and assist new hires with online HRIS set up
- Process/set up pre-employment screening
- Check in on new hires periodically ensuring a positive new hire experience
- Run MVR for drivers
- Ensure driver certification paperwork is in place and compliant
- STD/FMLA: Assist employees with the STD and FMLA process
- Answer employee questions
- Employment verifications
- Implemented Popcorn Fridays to improve employee morale
Accounts Receivable
C & L DISTRIBUTING
SAUK RAPIDS, MINNESOTA
06.2020 - 01.2022
- Establish and maintain effective relationships with employees, supervisors, and customers
- Collaborate and continually develop strategic and efficient processes
- Manage daily specials (enter, print, and coordinate specials with warehouse/sales departments)
- Organized, with the ability to multitask and be detail oriented
- Assist drivers/sales staff with questions
- Reconcile driver routes and record retail monies received
- Route reconciliation
- Post all EFT's and ACH customer payments
- Review escrow and 30-day charge accounts for past due balances and overages
- Print/email customer account statements
- Listen to and resolve customer complaints
- Bank credit card coding
- Sort and pass out mail to appropriate departments
- Answer multi-line phone calls directing calls to the appropriate department
- Take customer orders for fulfillment processing
- Respond to all emails
- File all daily paperwork
- Order all departmental office supplies.
Classified Department Manager
THE MINING JOURNAL
MARQUETTE, MICHIGAN
08.2019 - 04.2020
- Answer and direct phone calls to appropriate department
- Receive and create via phone, email or in person classified, legal and obituary ads
- Receive and post ad payments via Intrex
- Filing, scanning
- Dummy” the newspaper, (assign advertising an appropriate space and page in the paper)
- Dump”, (closes the paper for ad's to appear in the paper) for distribution to the local community in addition to five other city locations.
Office Manager/ Bookkeeper
KAREN R. LARSON INTERIOR DESIGN LLC
MARQUETTE, MICHIGAN
02.2016 - 04.2019
- Oversee all employees during work day
- Answer phones, faxing, scanning, filing
- Set-up new employees in the HRIS operating system
- Enter payroll into Pensoft program
- Time and attendance tracking
- Submit online IRS payment.
- Customer issues and satisfaction
Office Manager /Bookkeeper Customer
LAKE SUPERIOR PRESS
MARQUETTE, MICHIGAN
01.2013 - 06.2015
- Service/satisfaction
- Type correspondence
- Proofreading
- Monthly mail merge, bulk mailings
- Handle Collection calls for reconciliation
- Generate production invoices
- Reconcile multiple checkbooks and daily receipts
- Accounts payable/receivable
- Time/attendance recording
- Accident reports
- Operate shrink wrap machine, industrial paper cutter, book stitch-er and drill press
- Shipping via UPS, USPS and FedEx
- Receive goods via OTR carriers
- Bindery help.
Office/Warehouse Manager/Bookkeeper/Human Resources Officer
WARD BEVERAGE, INC
MARQUETTE, MICHIGAN
06.1996 - 10.2012
- Managed 8 employees
- Enforced policy/procedures for both office/warehouse settings
- Customer service/satisfaction
- Made travel reservations for the company owner
- Type correspondence
- Reconciled daily receipts
- Bookkeeping, accounts payable/receivable
- Marketing
- Employee screening, hiring, firing
- Time/attendance, on-boarding, accident recording
- Research and obtain affordable company health insurance
- Training/educating employees on duties, company policies and state laws
- Manual Payroll entries and electronic 941 filing
- Data entry for national chain accounts, monthly depletion reports for national wineries
- Generate product invoices
- Schedule daily delivery routes
- Schedule over the road inbound trucks.
Education
Northern Michigan University
Marquette Senior High School
Marquette, MISkills
- SKILLS & ABILITIES Strong customer service/satisfaction Adapt quickly to new software/operating procedures Problem solving Ability to work unsupervised or as a team
- Employee Orientation
- In-Person and Telephone Interviewing
- Human Resources Management Systems
- HR Support
- Microsoft Office, Excel, Word, Outlook, PowerPoint, 10 key and all office equipment Quick Books, SAP, Encompass, Great Plains, Greenshades, Ease, iix
Accomplishments
LEADERSHIP
Served on the Board of Director for Ward Beverage, Inc.
Selection board for the Ronald Caviani Education Scholarship
References
Lisa Guzek, HR Director, Viking Coca-Cola: 320-249-0453 Melrose, MN
Ann Troutman, Publisher, Mining Journal: 906-228-2500 Marquette, MI
Mike Ward, Owner, Ward Beverage: 906-458-3299 Marquette, MI
Timeline
HR Specialist
VIKING COCA-COLA
01.2022 - Current
Accounts Receivable
C & L DISTRIBUTING
06.2020 - 01.2022
Classified Department Manager
THE MINING JOURNAL
08.2019 - 04.2020
Office Manager/ Bookkeeper
KAREN R. LARSON INTERIOR DESIGN LLC
02.2016 - 04.2019
Office Manager /Bookkeeper Customer
LAKE SUPERIOR PRESS
01.2013 - 06.2015
Office/Warehouse Manager/Bookkeeper/Human Resources Officer
WARD BEVERAGE, INC
06.1996 - 10.2012
Northern Michigan University
Marquette Senior High School
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