SANDRA CLEMONS
Trenton,NJ
Summary
Skilled Custodian with more than 7 years experience in housekeeping and custodial maintenance. Possesses superb interpersonal and communication skills. Experienced Custodian who is professional, hard-working and welcomes the challenge to learn and develop new skills on the job. Customer service management professional experienced in credit card services. Team player with exceptional listening and critical thinking skills. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Exceptional customer care professional who addresses inquiries and resolves problems as they arise.
Overview
22
22
years of professional experience
Work History
Police Administrative Aide
Trenton Police Department
09.2018 - Current
- Handled incoming calls from the public professionally, providing information or directing callers to appropriate personnel as needed.
- Enhanced communication between officers and command staff by promptly distributing memos, notices, and other important information. Performs police clerical task as required. Takes fingerprints and photographs. Assist in the supervision of arrestees who are housed in the detention area. The ability to work well with others and always assist with keeping a safe work environment.
- Handled walk-in complaints professionally and empathetically; recording details accurately before forwarding to relevant departments.
- Assisted coworkers and staff members with special tasks on daily basis.
Assistant Custodian
Trenton Board of Education
10.2011 - 03.2022
- Assembled basic furniture and supplies for classrooms
- Cleaned in and around the buildings, prioritizing safety at all times
- Dismantled, cleaned and replaced light fixtures
- Spot cleaned furniture and carpet
- Collected, sorted and transported recyclable materials
- Steam cleaned and shampooed carpeted areas
- Sanitized bathrooms, showers and locker rooms
- Checked in and stocked inventory throughout the facility
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming
- Scrubbed, top-coated, buffed and varnished hard floors
- Inspected facility and grounds and picked up any trash
- Hosed down and swept steps and sidewalks.
Customer Service Rep/Cashier
ShopRite of Ewing
09.2016 - 04.2017
- Communicated all store initiatives and promotions to customers to generate return business
- Provided and elevated customer experience to generate a loyal customer
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Scored in top 10% of employees in successful resolution of issues
- Built long-term customer relationships and advised customers on purchases and promotions
- Recommended alternative items if product was out of stock
- Politely assisted customers in person and via telephone
- Directed calls to appropriate individuals and departments
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Cook Prep Cashier
Aramark food service /TBOE
12.2010 - 06.2013
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
- Verified proper portion sizes and consistently attained high food quality standards
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
- Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues
- Achieved and exceeded performance, budget and team goals
- Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler
- Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination
- Expertly managed 6 staff and maintained appropriate staffing levels throughout shifts.
Food Service Supervisor
Trenton Board of Education
11.2005 - 06.2009
- Maintained high standards of customer service during high-volume, fast-paced operations
- Handled currency and credit transactions quickly and accurately
- Followed food safety procedures according to company policies and health and sanitation regulations
- Strictly followed all cash, security, inventory and labor policies and procedures
- Diligently restocked work stations and display cases
- Prepped items for later use to save staff time during busy hours
- Promptly and empathetically handled guest concerns and complaints.
Assistant Front End Manager
Super G market
10.2001 - 07.2005
- Built loyal clientele through friendly interactions and consistent appreciation
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Promptly and empathetically handled guest concerns and complaints
- Greeted customers and provided excellent customer service
- Handled currency and credit transactions quickly and accurately.
Education
High School Diploma -
McCorrstin Catholic High School
01.1992
Skills
- Credit card processing
- Proficient in cash management
- Cash flow management
- Quick learner
- Mediation capability
- Trusted key holder
- Exceptional communication skills
- Multi-line phone talent
- Self-starter
- CPR/First Aid certified
- Safety-oriented
- Chemical cleaners
- Black Seal license since 2013
- Records Management
- Clerical Support
- Appointment Coordination
Timeline
Police Administrative Aide
Trenton Police Department
09.2018 - Current
Customer Service Rep/Cashier
ShopRite of Ewing
09.2016 - 04.2017
Assistant Custodian
Trenton Board of Education
10.2011 - 03.2022
Cook Prep Cashier
Aramark food service /TBOE
12.2010 - 06.2013
Food Service Supervisor
Trenton Board of Education
11.2005 - 06.2009
Assistant Front End Manager
Super G market
10.2001 - 07.2005
High School Diploma -
McCorrstin Catholic High School
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