SANDRA COBOS

Financial professional with extensive IRS experience, specializing in tax compliance and staff management. Demonstrated success in improving workflow efficiency and enhancing team performance. Bilingual communicator with expertise in data security and customer service, focused on achieving results in high-pressure situations.

• English, Bilingual
• Spanish, Bilingual

• Supervisory Financial Technician, GS-0503-08, Internal Revenue Service, Holtsville, NY, 12/01/24, Present, 09/01/24, 11/30/24, Acting, Directly supervise a team of financial technicians in a high-volume operational environment., Assign and prioritize work based on workflow requirements and employee capabilities., Evaluate individual and team performance; provide coaching and recommendations for disciplinary actions and recognition., Conduct interviews, make hiring and promotion recommendations, and ensure diversity and inclusion in recruitment., Coordinate employee training and development plans based on skill assessments., Serve as Data Security Representative for the unit, promoting awareness and enforcing data protection policies., Collaborate with upper management and labor relations representatives on grievance resolution, workplace safety, and policy compliance.
• Lead Financial Technician, GS-0503-08, Internal Revenue Service, Holtsville, NY, 10/01/22, 03/31/23, 12/01/23, 04/30/24, 06/01/24, 09/30/24, 11/01/24, 12/31/24, Provided technical guidance and leadership to financial clerical staff., Distributed assignments, monitored workloads, and ensured equitable task delegation., Delivered on-the-job training and classroom instruction to new and existing employees., Assisted in resolving technical issues and provided subject matter expertise to the team., Acted in place of the manager to maintain continuity of operations during absences., Reported on individual performance, training needs, and disciplinary issues to management.
• Correspondence Examination Technician (Bilingual Spanish), GS-0503-07, Internal Revenue Service, Holtsville, NY, 09/01/19, 10/31/22, 03/01/23, 12/31/23, 04/01/24, 06/30/24, Analyzed and examined individual tax returns for discrepancies and compliance using IRS databases (IDRS, AIMS)., Managed high-volume correspondence audits involving a range of tax law issues, including carrybacks and restricted interest cases., Reconstructed financial transactions and identified prior errors to determine adjustments and tax liabilities., Provided clear, accurate, and empathetic communication with taxpayers in both English and Spanish., Drafted case documentation and summaries to support audit decisions., Referred suspicious cases involving tax fraud or protestors to specialized IRS units for further investigation.
• PERF Specialist, Newport Credentialing Solutions, Lynbrook, NY, 04/01/18, 09/30/19, Managed provider enrollment processes including CAQH updates and payer-specific applications., Reviewed credentialing packets for completeness and accuracy, tracked deadlines, and updated databases., Worked collaboratively with specialists and payers to ensure compliance and timely approval.
• Financial Service Associate, New York Community Bancorp, College Point, NY, 05/01/14, 03/31/18, Delivered high-quality financial services to customers including deposits, withdrawals, and account maintenance., Educated customers on banking products and helped meet sales and referral goals., Ensured accuracy in cash handling and regulatory compliance.
• NetSuite/Leasing Administrator, Marsalle Inc., Metuchen, NJ, 04/01/12, 06/30/13, Drafted and processed commercial lease agreements, renewals, and licensing contracts., Maintained leasing logs and collaborated with attorneys and mall management., Resolved tenant and landlord disputes; tracked rent payments and legal compliance.
• Infant Associate Teacher, Bright Horizons, New York, NY, 07/01/11, 04/30/12, Delivered nurturing care and developmentally appropriate activities for infants., Maintained a safe and stimulating classroom; formed trusting relationships with families.
• Retail Account Administrator, Marsalle Inc. / N.Y.S Collection LLC, Metuchen, NJ, 11/01/10, 07/31/11, Reconciled invoices, processed financial documentation, and verified deposits., Produced detailed accounting reports for management and external parties.
• Leasing Associate, Marsalle Inc. / N.Y.S Collection LLC, Metuchen, NJ, 10/01/07, 11/30/10, Maintained lease records, tracked monthly sales data, and coordinated rent payments., Managed customer service relations and administrative logistics.

Citizenship: United States