Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certification
Timeline
Generic

Sandra Coleman

Jacksonville,FL

Summary

Results-driven professional specializing in data integration, accessibility testing, risk governance, and project management. Proven track record in leading complex system implementations and AI-powered validation processes, utilizing JIRA for enhanced project transparency. Expertise in proactive issue management and stakeholder collaboration, ensuring compliance with regulatory standards. Recognized for delivering scalable, user-centric solutions that improve operational efficiency and drive business value.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Learning Consultant – Automation & Quality Team

JPMorgan Chase
01.2024 - Current
  • Led comprehensive accessibility testing and resolved WCAG compliance issues across multiple enterprise learning platforms, ensuring digital content met regulatory standards and improved user experience for individuals with disabilities.
  • Developed and implemented AI-powered validation frameworks, increasing data integrity by 30% and reducing manual QA errors by 40%, resulting in more reliable learning analytics and reporting.
  • Proactively identified, assessed, and escalated project risks, preventing costly rework and safeguarding delivery timelines; contributed to a 25% reduction in project delays.
  • Piloted automated testing solutions in Storyline templates, streamlining test cycles and enhancing sprint velocity by 20%, supporting Agile development and faster product releases.
  • Mentored and trained a team of 10+ testers, standardized quality control documentation (Universal Testing Checklist), and improved audit readiness, supporting successful internal and external compliance audits.
  • Utilized JIRA and Confluence to manage test cases, track defects, and document processes, ensuring transparency and collaboration across cross-functional teams.
  • Collaborated with stakeholders, including instructional designers, developers, and compliance officers, to align project deliverables with business objectives and regulatory requirements.
  • Demonstrated innovation and critical thinking by introducing new automation tools and best practices, driving continuous improvement in testing methodologies and project outcomes.

Digital Solutions Learning Consultant II

JPMorgan Chase
  • Directed system decommissioning and migration projects, ensuring seamless integration with new digital learning platforms and minimizing business disruption.
  • Coordinated technical requirements gathering, defect resolution, and go-live support with global cross-functional teams, facilitating successful project launches.
  • Strengthened compliance by implementing robust risk management strategies and aligning processes with internal policies and regulatory standards.
  • Executed comprehensive functionality and accessibility testing (including WCAG standards) across digital learning assets, improving usability and inclusivity.
  • Validated system integrations, optimized workflows, and ensured metadata accuracy to deliver user-first experiences and support data-driven decision making.
  • Utilized JIRA and Confluence for project tracking, issue management, and documentation, enhancing transparency and collaboration.
  • Collaborated with stakeholders, including IT, instructional design, and compliance teams, to align digital solutions with organizational goals and learner needs.
  • Demonstrated innovation and critical thinking in troubleshooting complex integration challenges and recommending process improvements.

Education

MBA - Human Resource

Florida Metropolitan University
Fort Lauderdale, FL
Fort Lauderdale, FL

Skills

  • Accessibility testing (WCAG, JAWS, NVDA)
  • Risk and compliance (DRD, governance, audit readiness)
  • AI validations and automation
  • Agile and Scrum leadership
  • Jira and Confluence
  • Data integration and implementation
  • Cross-functional collaboration
  • Proactive issue management
  • Stakeholder engagement and communication
  • Critical thinking and innovation

Accomplishments

  • Reduced testing cycle time by 30% while expanding test coverage, resulting in faster releases and improved product quality.
  • Strengthened compliance through effective Data Retention & Destruction (DRD) stewardship, supporting audit readiness and regulatory alignment.
  • Spearheaded SL360 rebranding testing, ensuring accessibility compliance and a learner-first design across digital learning assets.
  • Published a cross-team Testing Playbook, scaling QA best practices and standardizing processes across multiple agile teams, leading to increased efficiency and consistency.

Websites

Certification

  • Product Management Certificate
  • Professional Scrum Master I Certificate
  • Instructional System Design University of North Florida
  • HR Training SHRM-CP/SCP University of North Florida

Timeline

Learning Consultant – Automation & Quality Team

JPMorgan Chase
01.2024 - Current

Digital Solutions Learning Consultant II

JPMorgan Chase

MBA - Human Resource

Florida Metropolitan University

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