Sandra Cortez
Fresno,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Competent Marketing Manager adept in driving company growth through implementing new and updated strategies. Dedicated team leader proficient in assessing market trends and customer needs to develop targeted marketing campaigns.
Overview
18
18
years of professional experience
Work History
Marketing/Business Development Manager
Omninet Properties Manchester Center
Fresno, CA
03.2012 - Current
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Continually maintained and improved company's reputation and positive image in markets served.
- Drove marketing efforts by orchestrating Digital and Social Media advertising campaigns.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Created printed marketing materials designed to drive campaigns.
- Recruited and hired experienced contractors to complete projects on time and within budget requirements.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Collected, completed and processed lease applications.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Established key relationships with potential leasers and renters.
- Explained terms of lease and amounts to be paid to tenants.
Administrative Assistant
Macerich
Fresno, California
08.2006 - 03.2012
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained staff directory and company policy handbook for human resources department.
- Handled client correspondence and tracked records to foster office efficiency.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Arranged rapid office equipment repair and maintenance with vendors.
- Scheduled office meetings and client appointments for staff teams.
- Organized weekly staff meetings and logged minutes for corporate records.
- Verified tenant incomes and other information before accepting lease applications.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Escalated major issues to property manager for immediate remediation.
- Collected rent and tracked resident payments and information in computer system.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Distributed and followed up on tenant renewal notices.
- Responded to requests and scheduled appointments for property showings.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Front Desk Receptionist
Sunnyside Medical Clinic
Fresno, California
11.2003 - 07.2006
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored office supplies by checking inventory and placing orders.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed clerical duties and tasks for clinic administration.
Education
High School Diploma -
Fresno High School
Fresno, CA 06.1997
Skills
- Cross-departmental Alignment
- Relationship Building
- Detail-Oriented
- Google Analytics
- Team Recruiting and Hiring
- Marketing Program Management
- Performance Evaluations
- Time Management
- Complex Problem Solving
- Verbal and Written Communication
- Staff Monitoring
- Corporate Communication
- Marketing and Advertising
- Project Management
- Decision Making
- Budgeting and Allocation
- Public and Media Relations
- Calendar Management
- Microsoft Office
- Social Media Strategy
- Social Media Campaigns
- Complaint Resolution
- Promotional Events
Languages
Spanish
Native or Bilingual
Timeline
Marketing/Business Development Manager
Omninet Properties Manchester Center
03.2012 - Current
Administrative Assistant
Macerich
08.2006 - 03.2012
Front Desk Receptionist
Sunnyside Medical Clinic
11.2003 - 07.2006
High School Diploma -
Fresno High School