Sandra Cota
Calexico,CA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and open minded individual. Flexible and outgoing team player believes in helping people. Straight forward open minded.
Reliable Sales Associate with strengths in inventory management, coaching certified.
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Growing sales and contributing revenues and contributing positively to team collaboration.
Computer software knowledge and applications, ability to handle challenging work, and excellent time management skills.
Overview
40
40
years of professional experience
Work History
Full-Time Sales Advisor
H&M USA Fashion
Calexico , CA
10.2016 - Current
- Give customer service, Helped customers find specific item, ask and answered questions, in order to be more productive, helpful.
- Developed trusting relationships with our local more daily customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock. Assist our Visual with department moves, folding & sizing merchandise for table.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assisted in training new teammates with sales-processing tasks to meet daily sales goals.
- Adhered to company initiatives and achieved established goals that are needed. Assist with inventory.
Key Holder Sales Assistant
Disney Store Inc
El Centro, CA
10.2016 - 06.2020
- Key Holder Daily duties, Opening store ensure that all promotional materials are properly displayed in their designated area. Use point of sale system to track inventory levels and properly restock shelves. Proceed orders accurately and efficiently using a POS system. Manage cash register transactions accurately. Sanitize countertops, dusting cleaning front windows. Closing shift take out trash sweep, mop, and replenish shelves ready for next day.
- Help with customer service, assist with daily events to ensure a Magical shopping experience.
- Cashier, receive shipment, back stock items,
- Store Inventory, do assist Visuals with department moves.
- Analyzed customer feedback data to identify areas of improvement within store's services. Inventory levels,sales returns, and staff transactions
- Reconciled daily sales receipts against cash drawer for accuracy.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Sales Manager
Dillards Department Store
El Centro, CA
01.2010 - 02.2015
- Give the best 1 on 1 customer service, to increase sales and help with sales quota.
- As a leader I help train new associates, and as a teammate assist them with sales.
- Create floor setups to display merchandise, dress mannequin’s with new arrived mech.
- Was a specialist for Pete NGuard, MK clothing dept.
- Markdown merchandise, set up correct singing price points for items.
- Collaborated with marketing team to create promotional materials for target customers.
- Maintained accurate records of all transactions between customers and company representatives.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Established relationships with key clients, while maintaining existing customer base.
- Developed and implemented sales strategies to increase market share.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored sales personnel to ensure success in their roles.
- Identified and developed new markets for products or services.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Executed strategic sales plans to expand customer base and revenue.
- Performed sales consultations and educated clients on products and services.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Sales Department Supervisor
Macy’s
01.1999 - 01.2009
- Organized promotional events such as trade shows, conferences, or seminars.
- Built relationships with clients through excellent communication skills.
- Managed inventory levels of products sold by the sales department.
- Provided guidance and mentorship to sales team members.
- Assisted customers in selecting appropriate products or services that meet their needs.
- Reviewed daily, weekly, and monthly performance reports of sales staff.
- Coordinated marketing campaigns for upcoming products or services.
- Developed and implemented strategies to increase sales revenue.
- Created incentives programs to motivate the sales team to meet their goals.
- Conducted regular training sessions for new hires in the sales department.
- Analyzed competitor activities to develop effective counter-strategies.
- Used Point of Sale register system to complete transactions.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Counted and balanced registers.
- Built lasting client relationships by organizing and planning sales events.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Mentored newly hired staff in upselling techniques to improve sales.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Restaurant General Manager
La Cabana Bar and grill
Calexico
01.1990 - 01.1997
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained, and supervised staff members.
- Maintained accurate inventories of food, supplies and equipment.
- Reviewed menu items on a regular basis to ensure quality standards were met.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Provided direction, guidance and motivation to team members.
- Developed marketing strategies to promote restaurant services.
- Implemented cost-saving measures while maintaining high quality service levels.
- Created weekly work schedules according to staffing needs.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Managed relationships with suppliers to ensure timely delivery of products.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
- Coordinated catering services for special events such as weddings or banquets.
- Established cash control systems for register transactions.
- Analyzed financial statements and prepared budgets for the restaurant.
- Ensured compliance with health, safety and sanitation standards.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Managed accounts payable, accounts receivable and payroll.
- Optimized profits by controlling food, beverage and labor costs.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Distributed food to service staff for prompt delivery to customers.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Office Operations Supervisor Key Holder
Hilda Flores Income Tax & Immigration Office
Calexico
01.1985 - 01.1997
- Open and close office
- Bank deposits
- Notary
- Sort customers Mail to PO Boxes
- Advised clients on various tax law changes that could impact their liability.
- Assisted clients with understanding and completing tax forms accurately.
- Collaborated with accountants and attorneys to resolve complex issues.
- Prepared tax returns for individuals, corporations, partnerships and trusts.
- Processed amended returns as requested by clients or IRS and state agencies.
- Ensured all deadlines were met throughout the preparation process.
- Reviewed past year's taxes for accuracy and completeness.
- Analyzed financial data to determine accurate tax liabilities.
- Managed a high volume of complex individual income tax returns in a timely manner.
- Provided guidance to taxpayers regarding payment options available to them.
- Prepared and filed federal and state income tax returns for both individuals and small businesses, ensuring accuracy and compliance with current tax laws.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
- Conducted client interviews to gather necessary documentation and information for tax preparation.
- Implemented electronic filing procedures to streamline tax return processing and reduce errors.
- Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
- Provided exceptional customer service, addressing client concerns and questions promptly.
- Corrected previously filed tax returns to amend errors or claim additional deductions and credits.
- Calculated quarterly estimated tax payments for self-employed clients and small businesses.
- Used tax form instructions and tables to complete tax forms.
- Organized appointments for clients seeking assistance with their immigration matters.
- Updated internal databases with accurate data about clients' cases.
- Provided translation services when needed by communicating in multiple languages.
- Provided support to individuals during the naturalization process.
- Answered inquiries from clients regarding their immigration status or application progress.
- Developed training materials for new employees on how to properly handle an immigrant's case file.
- Facilitated communication between government officials and applicants seeking residency status in a foreign country.
- Maintained up-to-date knowledge of immigration regulations and policies by attending workshops, seminars and other educational offerings.
- Gathered required immigration application documents and assisted with filing.
- Processed visa and immigration services with accurate and complete applications.
- Translated immigration documents to explain relevance to potential residents.
- Implemented new technologies such as databases or software programs to streamline day-to-day operations.
- Performed daily cash management duties including deposits, audits.
- Assisted in general housekeeping to maintain store image.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Counted and balanced registers.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
Education
Calexico High School
Calexico, CA1980
Skills
I am self motivated consider myself very efficient, reliable Enjoy being productive A sale coach advisor, use cash register, answer phone, do floor moves, Excel, computers, fax, email, answer phone, forwarding messages, ability in processing all receiving freight garment care, fitting room service Experience in changing mannequin’s and following garment directives for mannequin’s and floor directives for store presentation, rubber band outfit to be displayed as outfits in our shops With the following duties
- Inventory management
- Product knowledge
- Data analysis
- Cash handling
- Staff supervision
- Superb time management
- Shipment processing
- Goal tracking
- Positive and professional
- Goal oriented
- Inventory tracking
- Product demonstrations
- Policy and procedure adherence
- CRM software proficiency
- Outgoing personality
- Multi-tasking strength
- Stocking and receiving
- Teamwork and collaboration
- Sales expertise
- Adapt to diverse groups
- Customer engagement
- Flexible schedule
- Meeting deadlines
- Retail loss prevention
- Cash handling accuracy
Timeline
Full-Time Sales Advisor
H&M USA Fashion
10.2016 - Current
Key Holder Sales Assistant
Disney Store Inc
10.2016 - 06.2020
Sales Manager
Dillards Department Store
01.2010 - 02.2015
Sales Department Supervisor
Macy’s
01.1999 - 01.2009
Restaurant General Manager
La Cabana Bar and grill
01.1990 - 01.1997
Office Operations Supervisor Key Holder
Hilda Flores Income Tax & Immigration Office
01.1985 - 01.1997
Calexico High School