Sandra Cruz
Case Management/Social Work/Primarily in OUtreach Homeless Services
Salt Lake City,UT
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
5
5
years of professional experience
5
5
Certification
Work History
Medical/Behavioral Outreach Case Manager
Fourth Street Clinic
Salt Lake City, UT
06.2020 - 09.2023
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Maintained accurate case records and documentation according to agency guidelines.
- Provided referrals to appropriate health care providers or other community resources.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Created a judgement free and safe environment for all patients
- Monitoring medications, patient referrals and recommendations by providers
- Well versed in managing emergent cases with patience and grace while staying calm in high stress situations
- Ensured patients were provided post-acute options based on clinical necessity and patient choice, while also considering payor choice and provider recommendation
- Advocacy and support guided and coordinated care with patient, families, hospitals, caregivers, and higher level of care to ensure effective patient care
Humanitarian Assistant
Ultradent Products
Sandy, UT
01.2016 - 01.2018
- Linked providers to product needed on their humanitarian trips
- Product was shipped within the US, but also coordinated with border control to ensure product compliance for all neighboring countries to the US
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Created a program within the Humanitarian Department and Ultradent's shipping/warehouse department to recycle damaged or close to expired product with a system that was accessible to all employees to ensure our humanitarian dentists were supplied with product they needed for their upcoming trips to bring back smiles to our underserved communities
Education
Bachelor of Science - Nursing
Salt Lake Community College
Salt Lake City, UT2023
Skills
- Referral Coordination
- Performance Tracking
- Case Management
- Discharge Planning
- Coordination of services and community resources
- Collaboration with community partners, court system, domestic violence shelters and resources, detox facilities, MAT management, , and peer support
Certification
- Case Management-current
- Navigator-current
- CPI(de-escalation certified)-current
- BLS-current
- Suicide Prevention through Safe Side Prevention
- CPR-current
Affiliations
- Volunteer work/ Accomplishments
- Habitat for Humanity-300 hours and continue to volunteer in The Store every Friday
- Catholic Diocese
- Crisis Nursery
- Salvation Army
Humanitarian Trips I have served in:
-American Red Cross
-Hope for Humanity
-2 trips with The Catholic Diocese
References
- Tiffiny Gregory
-Operations at Fourth Street Clinic
1-801-364-0058(main clinic number)
- Dr. Emily Cook
-Provider
480-570-2580
- Ed Snoody
-VOA Outreach
801-718-6342
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Be the change you want to see in the world"
-Gandhi
Timeline
Medical/Behavioral Outreach Case Manager
Fourth Street Clinic
06.2020 - 09.2023
Humanitarian Assistant
Ultradent Products
01.2016 - 01.2018
Bachelor of Science - Nursing
Salt Lake Community College
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