Sandra Cruz
Kissimmee,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sales Representative
Luxury Tour Escapes
05.2021 - Current
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Sales Representative
International Vacation Resort
02.2019 - 04.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Recommended complementary purchases to customers, increasing revenue.
Sales Representative
Ultimate Vacation Stays
06.2017 - 05.2019
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
GED -
Adult Learning Center
Kissimmee, FLSkills
- Basic Mathematics
- Sales strategy development
- Promotional planning
- Sales floor organization
- Customer Relations
- Client Service
- Computer Proficiency and Microsoft Office
Certification
Languages
English
Native or Bilingual
German
Professional Working
Timeline
Sales Representative
Luxury Tour Escapes
05.2021 - Current
Sales Representative
International Vacation Resort
02.2019 - 04.2021
Sales Representative
Ultimate Vacation Stays
06.2017 - 05.2019
GED -
Adult Learning Center
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