Sandra Czyszczon
Boothwyn,PA
Summary
Procurement and operations professional with a background in (ERP) SAP, vendor management, and inventory control. Manage the full procurement cycle while coordinating equipment delivery, installation timing, and cross-functional communication to support service quality and profitability. Known for improving process flow, resolving pricing issues, and reducing warehouse inventory through proactive action.
Overview
28
28
years of professional experience
Work History
Procurement Specialist
Patterson Dental
Boothwyn, PA
06.2008 - 06.2026
- Managed full procurement cycle, ensuring accurate quotations, timely ordering, efficient receiving, and seamless invoicing and returns.
- Prepare purchase orders, finance documents, and UCC filings while ensuring compliance with company policies.
- Monitor gross margins on equipment sales and resolve vendor pricing discrepancies to protect profitability.
- Coordinated incoming equipment with installation schedules, ensuring timely delivery and reducing idle inventory time.
- Oversaw inspection, staging, and delivery of equipment while coordinating job site evaluations and optimizing inventory management.
- Collaborated with Equipment Specialists, Territory Reps, Service Managers, Contractors, and Customers to tailor solutions that effectively met client needs.
Service Manager
Patterson Dental
Boothwyn, PA
05.2006 - 06.2008
- Directed service technicians, managing scheduling, workload distribution, and performance management to optimize team efficiency.
- Resolved escalated issues and monitored response times, enhancing service quality and customer satisfaction.
- Trained and coached staff on company procedures and technical processes, improving adherence to customer service standards.
Service Dispatch
Patterson Dental
Boothwyn, PA
05.1999 - 05.2006
- Scheduled service calls and assigned technicians to optimize response times based on skills, availability, and geographic location.
- Maintained accurate records of service requests and parts usage to ensure effective inventory management and timely equipment repairs.
- Supported customer needs by providing timely updates and coordinating with vendors to enhance service delivery and track technician performance.
Receptionist
Patterson Dental
Boothwyn, PA
05.1998 - 05.1999
- Managed front-desk operations, handling phone calls, scheduling appointments, and addressing customer inquiries to enhance client experience.
- Provided administrative support to office staff and service department, ensuring smooth daily operations.
- Maintained a professional and welcoming environment for clients and visitors, fostering positive first impressions.
Education
Chichester High School
Upper Chichester, PASkills
- Procurement & Vendor Relations Inventory & Logistics Coordination Enterprise Resource Planning (ERP): SAP Contract Negotiation Project & Process Management Cross-Functional Collaboration Leadership & Training Customer Service & Communication
Timeline
Procurement Specialist
Patterson Dental
06.2008 - 06.2026
Service Manager
Patterson Dental
05.2006 - 06.2008
Service Dispatch
Patterson Dental
05.1999 - 05.2006
Receptionist
Patterson Dental
05.1998 - 05.1999
Chichester High School