Dynamic customer service professional with a proven track record at Flooring Systems Incorporated, adept at problem-solving and fostering teamwork. Skilled in training and mentoring, I enhanced team productivity and resolved complex customer issues effectively. Known for excellent communication and organization, I thrive in fast-paced environments while maintaining a friendly, positive attitude.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Customer Service/Accounts Payable
Flooring Services of Texas
01.2006 - 10.2024
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Managed time efficiently in order to complete all tasks within deadlines.
Worked effectively in fast-paced environments.
Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Manager
Flooring Systems Incorporated
Houston, Texas
1994 - 01.2006
Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Followed through with client requests to resolve problems.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Increased team productivity by providing ongoing training and support to customer service representatives.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
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