Summary
Work History
Education
Skills
Timeline
AssistantManager

Sandra Darley

Customer Service
Houston,TX

Summary

Dynamic customer service professional with a proven track record at Flooring Systems Incorporated, adept at problem-solving and fostering teamwork. Skilled in training and mentoring, I enhanced team productivity and resolved complex customer issues effectively. Known for excellent communication and organization, I thrive in fast-paced environments while maintaining a friendly, positive attitude.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Work History

Customer Service/Accounts Payable

Flooring Services of Texas
01.2006 - 10.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Manager

Flooring Systems Incorporated
Houston, Texas
1994 - 01.2006
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Education

John H Reagan High School
Houston,Texas

Skills

Friendly, positive attitude

Timeline

Customer Service/Accounts Payable

Flooring Services of Texas
01.2006 - 10.2024

John H Reagan High School

Customer Service Manager

Flooring Systems Incorporated
1994 - 01.2006
Sandra DarleyCustomer Service