Sandra Davenport
Louisville,KY
Summary
Dynamic sales professional with a proven track record at T-Mobile for Business, excelling in prospect engagement and customer relationship management. Recognized for driving significant growth and achieving sales goals, leveraging data analysis and exceptional customer service skills to foster lasting client relationships.
Overview
35
35
years of professional experience
Work History
Sales Development Representative
T-Mobile for Business
Louisville, KY
10.2020 - 04.2026
- Specialized as a front-line sales professional who drove company growth by proactively identifying, engaging, and qualifying new business prospects.
- Engaged potential clients through targeted outreach and relationship-building, resulting in increased qualified leads.
- Conducted market research to identify business opportunities and customer needs.
- Collaborated with sales teams to align strategies and streamline lead conversion processes, enhancing overall sales effectiveness.
Customer Service Representative
Pewag Chain
Louisville, KY
12.2017 - 10.2020
- Assisted customers with quotes and orders, answered phones, processed invoices, and shared product knowledge to ensure accurate and timely service.
- Provided exceptional customer support for product inquiries and order issues.
- Managed incoming calls and emails to resolve customer concerns efficiently.
- Assisted customers in navigating product catalogs and selecting appropriate solutions.
Household Help
Self-employed
10.2014 - 12.2017
- Coordinated party set-up and clean-up to ensure seamless events.
- Improved customer living spaces through personalized home improvement consultations.
Business Solutions Specialist
Sprint
Louisville, KY
03.2007 - 09.2014
- Specialized in delivering wireless solutions tailored to business and consumer needs.
- Achieved sales and upgrade goals while maintaining relationships with current customers and fostering future business.
Customer Development (CDC)
Neil Huffman Auto Group
Louisville, KY
08.2005 - 02.2007
- Responsible for sales calls and internet inquiries; set appointments for professional demonstration and test drive; responsible for continuous follow up of all inquiries; generate 30-35% of dealerships sales.
- Customer Development Rep of the Year Award for 2006.
Mortgage Banker
First Residential Mortgage Network, Inc.
Louisville, KY
03.2005 - 07.2005
- Specialized in Nextag internet refinances; originated and processed loans in 15 states; generated referrals.
Loan Officer
Kentucky Mortgage Funding
Louisville, KY
01.2004 - 02.2005
- Originated and processed loans for purchases and refinances; developed relationships with customers as well as realtors, builders, underwriters and account executives; generated referrals.
Store Sales Manager, Summit
EXPRESS
Louisville, Ky
05.2002 - 10.2003
- Responsible for all aspects of running of business; specialized in training managers to be promoted to Mall St. Matthews.
Senior Partner, Mall St. Matthews
EXPRESS
Louisville, Ky
05.2001 - 05.2002
- Responsible for personnel department; interviewed, hired and trained all staff; wrote staff schedule; hired all associates for opening of new store at Summit of Louisville.
- Promoted to Summit of Louisville as training manager for Mall St. Matthews.
Store Sales Manager, River Falls Mall
EXPRESS
Clarksville, In
08.1993 - 05.2001
- Responsible for all aspects of running business; motivated staff to reach and exceed goals; interviewed, hired and trained all staff including management, sales reps and stock associates; conducted performance reviews and raises; directed entire store visual moves; wrote staff schedule; processed shipments, transfers and inventories; responsible for balancing and deposits of registers.
- Top Sales Manager Award March 2001.
- Increased volume from $400,000/year store to $1,000,000/year.
- Promoted to Senior Partner of Mall ST. Matthews - $5,000,000/year.
Co-Manager
EXPRESS
Fairview Heights, Il
07.1991 - 10.1993
- Co-Manager- responsible for sales goals; staff schedule and visual moves.
- Promoted to Store Sales Manager at River Falls Mall.
Education
Bachelor of Science - Business Administration
Southeast Missouri State University
Cape Girardeau, Mo05.1990
Skills
- Prospect engagement
- Lead qualification
- Sales forecasting
- Account management
- Customer relationship management
- Data analysis
- Customer service
References
- Kasim Alsalman, Coach T-Mobile, 502-775-9838
- Antonio Pantoja, Sprint/Coach T-Mobile, 502-235-1237
- Brian Dahl, Center Manager T-Mobile, 502-457-6377
- Jennifer Higdon, Sprint/T-Mobile, 502-386-2664
- Leigh Ann Yost, Personal, 502-714-8914
Timeline
Sales Development Representative
T-Mobile for Business
10.2020 - 04.2026
Customer Service Representative
Pewag Chain
12.2017 - 10.2020
Household Help
Self-employed
10.2014 - 12.2017
Business Solutions Specialist
Sprint
03.2007 - 09.2014
Customer Development (CDC)
Neil Huffman Auto Group
08.2005 - 02.2007
Mortgage Banker
First Residential Mortgage Network, Inc.
03.2005 - 07.2005
Loan Officer
Kentucky Mortgage Funding
01.2004 - 02.2005
Store Sales Manager, Summit
EXPRESS
05.2002 - 10.2003
Senior Partner, Mall St. Matthews
EXPRESS
05.2001 - 05.2002
Store Sales Manager, River Falls Mall
EXPRESS
08.1993 - 05.2001
Co-Manager
EXPRESS
07.1991 - 10.1993
Bachelor of Science - Business Administration
Southeast Missouri State University