Sandra Dickey
Lancaster,OH
Summary
A highly organized and detailed-oriented SR Customer Service Representative with over 25 years in the banking industry. I’m dedicated and focused, able to prioritize and complete multiple tasks and follow through to achieve goals. An independent and self-motivated professional with excellent research and analytical skills. Can independently identify, analyze and solve problems quickly.
Overview
27
27
years of professional experience
Work History
Home Health Aid
Lifesaver Health Care, LLC
10.2023 - Current
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Therapeutic Program Trainee
The State Of Ohio
08.2023 - 10.2023
- Document residence information, treatment plans, and residence responses.
- Document residence progress to track effectiveness and inform future treatment plans.
- Provide crisis intervention to support residence during times of urgent need.
- Support residence in developing coping skills to help manage life challenges and difficulties.
- Provide support to residence to become more independent
- Currently in training to complete these tasks
SR Customer Service Representative
Huntington National Bank
05.2003 - 08.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Cash advance settlements
- Researched and logged debit card disputes
- Established safe deposit box audit procedures that are currently used throughout Huntington
- Processed customer transactions promptly, minimizing wait times.
Business Analyst II
Huntington National Bank
08.2001 - 05.2003
- Recommended operational improvements based on tracking and analysis.
- Mapped current processes and offered recommendations for improvement.
- Lead meetings, coordinated and participated in ATM projects
- Contact person for outside venders and other HNB departments
- Member of The Assessment Team (which involved coaching and finding new ways to improve our customer service)
Teller Supervisor
Huntington National Bank
03.1997 - 08.2001
- Supervised and coached CSR's to provided legendary customer service.
- Researched cash differences and losses
- Trained and directed 7 new hires during department orientations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Processed quarterly Vault and ATM audits with zero error rate.
Education
Ohio University
Athens, OHHigh School Diploma -
Pickerington High School
Pickerington, OHSkills
- Ability to take ownership of many roles
- Hard worker, quick learner, and ability to assume responsibility
- Proven to identify, analyze and solve problems
- Proficient in use of computers
- Enthusiastic, dependable, self-motivated
- Take pride in work
- Customer-focused approach to trouble shooting and resolving problems
Timeline
Home Health Aid
Lifesaver Health Care, LLC
10.2023 - Current
Therapeutic Program Trainee
The State Of Ohio
08.2023 - 10.2023
SR Customer Service Representative
Huntington National Bank
05.2003 - 08.2022
Business Analyst II
Huntington National Bank
08.2001 - 05.2003
Teller Supervisor
Huntington National Bank
03.1997 - 08.2001
Ohio University
High School Diploma -
Pickerington High School