Sandra Edwards
Norfolk,VA
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2027
2027
years of professional experience
Work History
Store Manager
Food Lion
Virginia Beach, VA
03.2022 - Current
- Led daily operations to ensure compliance with store standards and company policies
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, driving targeted promotions that increased revenue.
- Managed scheduling and payroll for staff, ensuring optimal coverage during peak hours.
- Fostered a positive store environment through effective team leadership and conflict resolution.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
Food Lion
Virginia Beach, VA
2017 - 2022
- Supervised daily operations to ensure store compliance with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed inventory control processes, optimizing stock levels to reduce waste.
- Implemented promotional strategies, enhancing customer engagement and increasing sales opportunities.
- Maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Evening Manager
Food Lion
Virginia Beach, VA
2017 - 2017
- Supervised evening operations, ensuring compliance with safety and health regulations.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Collaborated with upper management on strategic initiatives to drive sales growth.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Provided excellent customer service, leading by example for team members to follow.
- Managed staff scheduling to ensure optimal coverage during peak hours.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Retail Pricing Coordinator Regional Lead Trainer
Food Lion
Virginia Beach, VA
02.2013 - 2017
- Contributed to a seamless shopping experience by efficiently resolving any price-related issues at the point of sale.
- Maintained accurate price files in system, ensuring timely updates for all products.
- Supported staffing and training for the 22 stores in my region
DSD Receiver
Food Lion
Virginia Beach, VA
2012 - 2013
- Received and verified incoming shipments for accuracy and quality assurance.
- Organized and maintained stock levels to ensure optimal inventory management.
- Communicated effectively with vendors regarding shipment issues or delays.
- Facilitated smooth operations by coordinating with sales, merchandising, and shipping departments regarding inventory availability and requirements.
- Ensured proper storage of goods, maintaining a clean and well-organized warehouse environment.
- Entered DSD invoices into inventory system for prompt record keeping.
Front End Supervisor
Food Lion
Virginia Beach, VA
2010 - 2013
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated staff schedules to optimize coverage during peak shopping hours.
- Resolved customer inquiries and complaints to enhance overall shopping experience.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers at checkout stations to verify adequate cash supply.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Education
High School Diploma -
Princess Anne High School
Virginia Beach, VASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Team leadership
- Friendly and positive
Timeline
Store Manager
Food Lion
03.2022 - Current
Retail Pricing Coordinator Regional Lead Trainer
Food Lion
02.2013 - 2017
Assistant Store Manager
Food Lion
2017 - 2022
Evening Manager
Food Lion
2017 - 2017
DSD Receiver
Food Lion
2012 - 2013
Front End Supervisor
Food Lion
2010 - 2013
High School Diploma -
Princess Anne High School