Sandra Ferguson
Oldsmar,FL
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and great communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Bartender
Hot N Juicy Crawfish
03.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Barback/Busser/Hostess
ColdBeers and Cheeseburgers
01.2022 - 12.2022
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
Line Cook
Cafe Rio
06.2021 - 11.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Dishwasher
Moes Southwestern Grill
03.2020 - 01.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Bachelor of Science - Nursing
Hillsborough Community College
Tampa, FL12-2028
Skills
- Customer service
- Time management
- Conflict resolution
- Cash handling
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Dietary restrictions knowledge
- Team player
- Team member support
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
Certification
Food handlers Certification
Alcohol certification for Arizona
Timeline
Server/Bartender
Hot N Juicy Crawfish
03.2023 - 11.2024
Barback/Busser/Hostess
ColdBeers and Cheeseburgers
01.2022 - 12.2022
Line Cook
Cafe Rio
06.2021 - 11.2022
Dishwasher
Moes Southwestern Grill
03.2020 - 01.2021
Bachelor of Science - Nursing
Hillsborough Community College
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