Able to build rapport and trust with people quickly. In my role as a moderator in consumer research, I effectively create a comfortable and trusting environment within the first few minutes of meeting a person or group of people in order to get them to open up about their opinions and behaviors, often on very personal topics. Mentoring junior staff in moderating, client management, and reporting to help them progress successfully in their careers. Build client rapport and help them make consumer-minded decisions related to their products/services.