Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Fisher

Leola,USA

Summary

Detail-oriented professional versed in scheduling appointments, verifying insurance coverage, and completing medical billing and coding tasks. Proficient in using medical software and electronic health record systems. Frequently commended for providing a welcoming environment for patients and guests.

Professional in healthcare administration field, equipped with extensive experience in surgical scheduling. Proven ability to streamline scheduling processes and enhance operational efficiency within fast-paced medical settings. Recognized for collaborative teamwork and adaptability to changing priorities, ensuring optimal patient care and satisfaction.

Overview

21
21
years of professional experience

Work History

Surgical Scheduler

Argires Marotti Neurosurgical Associates Of Lancaster
12.2024 - Current
  • Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
  • Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
  • Coded correct procedures for physician and billing purposes.
  • Supported hospital administration by providing regular reports on surgical scheduling metrics and trends.
  • Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
  • Collaborated with surgeons to optimize schedules, ensuring timely access to necessary procedures.
  • Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
  • Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
  • Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly.
  • Contacted insurance companies to obtain authorizations and gathered all related medical records.
  • Managed surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.

Front Desk Receptionist

Argires Marotti Neurosurgical Associates Of Lancaster
05.2024 - 12.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Facilitated smooth communication between departments by accurately relaying messages and information.

Patient Registration Representative

UPMC Lititz
01.2024 - 03.2024
  • Greeted and checked-in patients, collected patient information accurately and efficiently.
  • Trained new hires on the proper use of equipment, job duties, and safety regulations.
  • Worked cooperatively with teams to accomplish business goals and objectives.

Outpatient Shift Lead

Penn State Lancaster Medical Center
10.2022 - 11.2023
  • Training new employees Providing the necessary coverage for each department when needed Completing full registration in the emergency department Managing of schedules when needed Registering patients in the Lab, Radiology, Endoscopic and Surgery
  • Trained new hires on the proper use of equipment, job duties, and safety regulations.
  • Held team members accountable during shift by effectively coaching to improve performance.
  • Complied with company standards and policies, setting example for team members.
  • Coordinated daily tasks and assigned duties to staff members in accordance with company policies.
  • Prepared end-of-shift reports for management review and approval.
  • Worked cooperatively with teams to accomplish business goals and objectives.
  • Created successful shift plans, adjusting team member line-up to achieve shift efficiency.

Prior Authorization Specialist

Ann B Barshinger Cancer Institute, LGH
01.2019 - 10.2022
  • Referrals/Authorizations Obtaining all authorization for Radiation Therapy Treatment Obtaining authorizations for all Diagnostic Imaging, MRI’s, CT Scans, Pet Scans, ETC Coding of all treatment prior to obtaining authorization Working appeals/denials Working very closely with Our Providers
  • Working very closely with our patients, to keep them updated on the status of authorizations for their treatment
  • Reviewed medical records thoroughly before submitting them for preauthorization review process.
  • Maintained up-to-date knowledge of insurance policies and procedures related to prior authorization requirements.
  • Managed incoming calls from providers regarding status updates of pending authorizations.
  • Ensured all documents are maintained according to HIPAA standards and regulatory requirements.
  • Initiated contact with insurance companies when additional information is needed for prior authorization requests.

Front Desk Medical Receptionist

Argires Marotti Neurosurgical Associates
07.2015 - 09.2018
  • Answer phone Schedule MRI/CT Scan, obtain authorization Schedule appointments Daily insurance verifications Epic and Par80 referrals
  • Greeted and checked-in patients, collected patient information accurately and efficiently.
  • Managed front desk operations including check-in and check-out processes, appointment scheduling and cash handling activities.
  • Scheduled appointments, verified insurance coverage and processed payments in a timely manner.
  • Answered phone calls promptly, managed voicemails and returned messages as needed.
  • Reviewed patient charts prior to visits to ensure accuracy of demographic data and updated records accordingly.
  • Processed prior authorizations for prescriptions or treatments when necessary.
  • Assisted with training new employees on front desk receptionist responsibilities.
  • Performed data entry into electronic health records system for patient information updates.
  • Ensured HIPAA compliance by maintaining confidentiality of sensitive medical information at all times.
  • Adhered to company policies related to safety protocols or infection control standards.
  • Maintained confidentiality of patient information according to HIPAA regulations.

Telephone Operator

Central Penn Management Group
12.2013 - 07.2015
  • Answering billing questions for over 250 offices In charge of Medicare claims Correcting billing errors
  • Developed strong communication skills by effectively listening to callers’ needs and responding appropriately.
  • Answered incoming calls and assisted customers with inquiries and requests in a professional and timely manner.
  • Performed administrative tasks such as taking messages, transferring calls and providing basic information about company services.
  • Handled customer complaints and escalated issues to a supervisor when necessary.
  • Maintained effective customer service skills while answering high volume of incoming calls.

Front Desk Medical Receptionist

Sisbarro Urological
10.2013 - 11.2013
  • Provided exceptional front line customer service and telephone skills Coordinate flow of patients through the office Assist patients with payments and posting of all charges Scheduling of tests and consultation appointments Maintenance of patient charts Communication with insurance companies Provided vital role in the efficient operator of the practice Efficient in electronic medical records Surgical scheduler, Provided exceptional front line customer service and telephone skills Coordinate flow of patients through office Posting of all charges, collecting co-pay, balances Scheduling of all testing MRI/CT Scans ETC
  • Greeted and checked-in patients, collected patient information accurately and efficiently.
  • Managed front desk operations including check-in and check-out processes, appointment scheduling and cash handling activities.
  • Scheduled appointments, verified insurance coverage and processed payments in a timely manner.
  • Maintained a professional demeanor while providing excellent customer service to all patients.
  • Assisted with coordinating referrals between specialists or other healthcare providers.
  • Answered phone calls promptly, managed voicemails and returned messages as needed.

Front Desk Medical Receptionist

Surgical Specialist of Lancaster
10.2010 - 11.2013
  • Provided exceptional front line customer service and telephone skills
  • Coordinate flow of patients through office
  • Posting of all charges, collecting co-pay, balances
  • Scheduling of all testing MRI/CT Scans ETC
  • Greeted and checked-in patients, collected patient information accurately and efficiently.
  • Managed front desk operations including check-in and check-out processes, appointment scheduling and cash handling activities.
  • Scheduled appointments, verified insurance coverage and processed payments in a timely manner.
  • Kept up-to-date on insurance policies and procedures related to billing and coding practices.
  • Assisted with coordinating referrals between specialists or other healthcare providers.
  • Answered phone calls promptly, managed voicemails and returned messages as needed.
  • Ensured HIPAA compliance by maintaining confidentiality of sensitive medical information at all times.

Surgery Scheduler

Family Eye Group
11.2004 - 03.2009
  • Scheduling of cataract and glaucoma surgeries, Scheduling of all pre-op testing, Precertification of all testing through insurance companies, Worked very closely with patients and Providers.
  • Provided excellent customer service by responding promptly and accurately to patient inquiries regarding procedures and appointments.
  • Efficiently managed patient scheduling and registration processes, ensuring accuracy of information and compliance with HIPAA regulations.
  • Developed strong relationships with surgeons and office staff to facilitate an efficient workflow.

Education

High School -

Conestoga Valley High School
Lancaster, PA
05.1982

Skills

  • Customer Service
  • Medical Billing/Coding
  • Electronic Medical Records (ie: Epic, Revenue Cycle, Allscripts, Power Chart)
  • Scheduling surgeries
  • Precertification for Radiology (ie MRI, CT scans, Pet Scans) surgery, office visits
  • Answering Phones, Transferring calls
  • Scanning and Routing of all fax documents
  • Information Documentation
  • Overseeing Front Desk
  • Reviewing Medical Histories
  • Team Goals
  • Schedule Coordination
  • Patient Information Collection
  • Patient Health Information Access
  • Payment Collection
  • Medical Records Verification
  • Insurance Authorizations
  • Outpatient Procedures
  • CPT Coding
  • Staff Meetings
  • Front office operations
  • HIPAA compliance
  • Patient coordination

Timeline

Surgical Scheduler

Argires Marotti Neurosurgical Associates Of Lancaster
12.2024 - Current

Front Desk Receptionist

Argires Marotti Neurosurgical Associates Of Lancaster
05.2024 - 12.2024

Patient Registration Representative

UPMC Lititz
01.2024 - 03.2024

Outpatient Shift Lead

Penn State Lancaster Medical Center
10.2022 - 11.2023

Prior Authorization Specialist

Ann B Barshinger Cancer Institute, LGH
01.2019 - 10.2022

Front Desk Medical Receptionist

Argires Marotti Neurosurgical Associates
07.2015 - 09.2018

Telephone Operator

Central Penn Management Group
12.2013 - 07.2015

Front Desk Medical Receptionist

Sisbarro Urological
10.2013 - 11.2013

Front Desk Medical Receptionist

Surgical Specialist of Lancaster
10.2010 - 11.2013

Surgery Scheduler

Family Eye Group
11.2004 - 03.2009

High School -

Conestoga Valley High School

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Sandra Fisher