Sandra Gallegos
Las Vegas,Nevada
Summary
Dedicated professional with extensive experience in housekeeping at Circa and Flamingo Hotel And Casino, excelling in customer service and meticulous cleaning. Proven ability to enhance guest satisfaction through attention to detail and effective communication. Skilled in chemical handling and maintaining a safe environment, contributing to a positive hotel experience.I also have great people skills i have a great personality and can work well with others. i have leader skills im a fast learner and love to learn.
Overview
16
16
years of professional experience
Work History
Housekeeping Room Attendant
Circa
07.2023 - 06.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Housekeeping Room Attendant
Flamingo Hotel And Casino
08.2019 - 12.2019
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Assistant Manager of Sales
Check City
01.2008 - 09.2009
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
- Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
- Maintained professional and impeccable environment for employees and customers.
Education
Associate of Science - Medical Anthropology
Everest College
Las Vegas, NV06-2012
High School Diploma -
Adult Education
Las Vegas, NV06-2007
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Waste disposal
- Chemical handling
Timeline
Housekeeping Room Attendant
Circa
07.2023 - 06.2024
Housekeeping Room Attendant
Flamingo Hotel And Casino
08.2019 - 12.2019
Assistant Manager of Sales
Check City
01.2008 - 09.2009
Associate of Science - Medical Anthropology
Everest College
High School Diploma -
Adult Education
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