SANDRA GAONA
Las Vegas,NV
Summary
To obtain a secure career that will enable myself to utilize strong organizational skills and customer service. Overall, would like to be able to constantly upgrade on knowledge and make a difference in work that i may do. Also, it would be great to work for a company where there is opportunity to grow. Authorized to work in the US for any employee
Overview
22
22
years of professional experience
1
1
Certification
Work History
Care Provider
Home Supportive Services
Fresno, CA
06.2012 - Current
- Taking care of others mostly elderly who cannot do for themselves any longer
- Supervise individuals; assist with medication dose and cleaning and sanitization of homes or area of living.
- Help them with their financial issues.
- Drive them to doctors' appointments and to their pharmacy to pick up their medication
- Established good communication of patients needs and was trustworthy and reliable.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning
- Helped clients manage money, pay bills and shop for groceries or personal items
Food and Beverage Associate
Skullys BBQ
Fresno, CA
07.2020 - 12.2021
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Limited portion sizes and used garnishes to control food costs.
- Integrated service and team management strategies to boost business profits.
- Orchestrated positive customer experiences by overseeing every area of the BBQ buisness operations.
Teachers Aide
West Park Elementary, S. Valentine Ave Fresno CA
Fresno, CA
01.2018 - 12.2018
- Assisting teachers with reinforcing rules and instructions that are being applied in their daily routine
- Take groups of students and worked together at their desks and tables
- Make sure each classroom is well organized for each teacher as well as every students
- Did some clerical work, including filing paperwork, used a copier machine to make multiple homework assignments and newsletters
- Answered telephones while the teacher was busy with multiple students
- Lastly supervised students in areas such as, playgrounds and classrooms while the teacher took their breaks and lunches.
Pacific Union Pre School Volunteer, E. Bowles Ave
Fresno, CA
01.2018 - 12.2018
- Helped teachers with organization and cleaning of every classroom
- I was also able to take a few students and help them one on one with their learning journey
- Assisted with watching students in the playground and helped with wherever I was needed.
Receiving/ Sales Associate
Macy's Fashion Fair
Fresno, CA
01.2012 - 03.2014
- Managed customer product returns and exchanges, greet customers, assist with retrieving items and answered any questions regarding return policy
- Send faxes, filling documents, research customer orders
- Receive incoming shipments for customer special orders
- Assist with inventory duties and responsible for all sensor devices being removed from product.
Sales Associate
TJ Maxx
Fresno, CA
01.2010 - 06.2013
- Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments
- Operate cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions and balance drawer at the end of each shift
- Assist with store stocking, floor-sets and opening/closing procedures.
Care Provider
3821 N. Clark Street
Fresno, CA
02.2008 - 11.2010
- Taking care of others mostly elderly who cannot do for themselves any longer
- Supervise individuals; assist with medication dose and cleaning of their homes
- Help them with their financial issues, and drive them to doctors' appointments and to the pharmacy to pick up their medications
- Retail Customer Service
Gottschalk's
11.2007 - 10.2008
- Greet customers and ascertain what each customer wants or needs
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Education
Associate of Arts - Liberal Arts Study
Fresno City College
Fresno CA2012
High School Diploma -
Washington Union High School Fresno
Fresno CA06.2007
Skills
- Problem Identification
- Caring Companionship
- Personal Service
- Client Records Management
- Money Handling
- Documentation and Recordkeeping
- Food and Beverage Service
- Team Player
- Problem-solving skills
- Sales trends
- Cleaning and Sanitizing
- Transactions and Cash Handling
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Documented and resolved guest complaints which led to better customer service satisfaction on my end.
- Achieved 100% of sales quote.
Certification
Tyling Certificate
August 2021 to August 2022
Tyling certification
Timeline
Food and Beverage Associate
Skullys BBQ
07.2020 - 12.2021
Teachers Aide
West Park Elementary, S. Valentine Ave Fresno CA
01.2018 - 12.2018
Pacific Union Pre School Volunteer, E. Bowles Ave
01.2018 - 12.2018
Care Provider
Home Supportive Services
06.2012 - Current
Receiving/ Sales Associate
Macy's Fashion Fair
01.2012 - 03.2014
Sales Associate
TJ Maxx
01.2010 - 06.2013
Care Provider
3821 N. Clark Street
02.2008 - 11.2010
Gottschalk's
11.2007 - 10.2008
Associate of Arts - Liberal Arts Study
Fresno City College
High School Diploma -
Washington Union High School Fresno