Chelsey Koenning
San Antonio,TX
Summary
Reliable Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with background overseeing accounts and handling records management tasks. Team-oriented person with great decision-making skills.
Overview
8
8
years of professional experience
Work History
Medical Billing Specialist/Office Manager
All American Allergy
San Antonio, TX
12.2023 - Current
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Work From Home-Insurance Verification Coordinator
Texas Physical Therapy Specialist
San Antonio, TX
05.2023 - 12.2023
- Determined appropriateness of payers to protect organization and minimize risk.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Referral Coordinator/Billing Specialist
San Antonio Medical Associates
San Antonio
06.2020 - 05.2023
- Completed up to 55 referral requests each day for 8 medical providers
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Planned and supported staff office meetings by preparing agendas and setting up audio-visual equipment.
- Developed close working relationships with front office and back office staff.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Assisted with regulatory issues such as compliance.
Medical Office Specialist/Billing Specialist/Authorization Specialist
Favorite Staffing
San Antonio, TX
01.2018 - 12.2020
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Processed 56 insurance company denials daily by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Pulled insurance authorizations for cardiac procedures for the week and any add ons, worked with offices and insurances to get pt approved.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Medical Office Specialist
Leading Edge Staffing
10.2016 - 12.2017
- Enhanced office efficiency by handling 100+ callers per day
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Responded to correspondence from insurance companies to verify patient's coverage
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Received, recorded and filed medical payments by check, cash and credit card.
Education
Some College (No Degree) - Nursing
Galen College of Nursing
San Antonio, TX2020
Skills
- Appointment Scheduling/rescheduling
- CPT Coding
- Insurance Plan Verification
- Prior Authorization Processing
- Customer Service
- Proficient in Athena health/ECW
- Billing and coding(medicare/medicaid)
- Referral verification
- Handling Customer Complaints
Timeline
Medical Billing Specialist/Office Manager
All American Allergy
12.2023 - Current
Work From Home-Insurance Verification Coordinator
Texas Physical Therapy Specialist
05.2023 - 12.2023
Referral Coordinator/Billing Specialist
San Antonio Medical Associates
06.2020 - 05.2023
Medical Office Specialist/Billing Specialist/Authorization Specialist
Favorite Staffing
01.2018 - 12.2020
Medical Office Specialist
Leading Edge Staffing
10.2016 - 12.2017
Some College (No Degree) - Nursing
Galen College of Nursing