Imari Freeman

Support veteran care by retrieving and reviewing computerized dietary and medical information using VA systems, such as VistA and CPRS. Access and organize patient-specific documentation, including meal tickets and allergy alerts, to ensure meals align with medical diet orders. Communicate daily with dietitians, nursing staff, and physicians to contribute to the coordination of care. Adhering to HIPAA compliance while having effective communication with veterans regarding concerns or updates, and maintaining accurate dietary records that reflect patient preferences and clinical requirements.

Served as the primary point of contact for scheduling outpatient specialty clinic appointments, in coordination with multidisciplinary care teams. Maintained patient interactions in person and by phone, verifying demographic and insurance information, initiating consults, and accurately entering appointment data into the electronic medical record (EMR) system. Collaborated with physicians, nurses, and administrative staff to ensure appointment availability aligned with provider schedules and patient needs. Monitored no-show rates, rescheduled missed appointments, and tracked follow-up care to ensure continuity of services

Operated mail processing machinery and manually sorted mail to ensure timely delivery and accuracy; bundled, labeled, and routed sorted mail to appropriate distribution areas.