Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Grace Nissen

Bancroft,IA

Summary

Driven Food Service Manager with a track record of enhancing team performance and customer satisfaction at Feed Mill Coffee Co. Expert in multitasking and customer service, with a knack for improving operational efficiency.

Skilled phlebotomist with completion of a Phlebotomy course with main focus in specimen collection and proper handling. Provides compassionate and professional care while being proficient in collecting blood specimens and processing for further analysis.

Overview

4
4
years of professional experience

Work History

Food Service Worker

Hyvee Market Grill
03.2024 - Current
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Food Service Manager

Feed Mill Coffee Co.
12.2019 - 02.2024
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw training of more than 5 team members.

Education

No Degree - Phlebotomy

NIACC
Mason City
04.2024

High School Diploma -

Spencer High School
Spencer, IA
05.2016

Skills

  • Quick Learner
  • Positive Attitude
  • Multitasking
  • Customer Service

Phlebotomy Course Learned Skills

  • Venipuncture
  • Order of draw
  • Patient Care
  • Specimen handling
  • Sample and specimen collection
  • Butterfly needle technique
  • HIPAA Compliance
  • Patient confidentiality
  • Venipuncture Expertise
  • Blood collection techniques
  • Specimen labeling procedures
  • Communication abilities
  • Blood culture collection
  • Specimen Preparation
  • Medical terminology knowledge
  • Quality Control
  • Pediatric phlebotomy
  • Syringe method
  • Sample storage
  • Finger Stick Method

Additional Information

Currently completing Phlebotomy clinicals at KRHC in Algona, Ia. Learning on the job training and skills pertaining to this specific facility.

Timeline

Food Service Worker

Hyvee Market Grill
03.2024 - Current

Food Service Manager

Feed Mill Coffee Co.
12.2019 - 02.2024

No Degree - Phlebotomy

NIACC

High School Diploma -

Spencer High School

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Grace Nissen