SANDRA GARCIA
Cypress,7742 Sunburst Trail Drive
Summary
Seeking a position with a growing company that will allow me to apply and advance my skills. I am highly organized, detail-oriented individual, and conscientious self-starter, able to strategize and prioritize effectively to ensure timely project completion effectively with multiple tasks and stay calm under pressure.
Overview
18
18
years of professional experience
Work History
Dispatch Supervisor
Houston Air Comfort (HVAC) - CYPRESS
02.2016 - Current
- Devised effective interviewing techniques and strategies to identify best candidates for each position.
- Developed and implemented onboarding and orientation programs for new employees.
- Trained/Mentored new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
- Direct communication with onboarding field managers for our region.
- Developed and maintained relationship with contractor relations for such as AHS, HOME SERVE, OLD REPUBLIC, CINCH, AFC ect.
- Communicated verification and authorization status updates with Home Warranty to facilitate decision-making for insurance coverage.
- Communicated verification and authorization status updates with our department to facilitate decision-making for customers and warranty coverage.
- Resubmitted claims after editing or denial to achieve financial targets. Mentored and guided employees to foster proper completion of assigned duties.
- Resolved problems, improved operations and provided exceptional service
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Assessed regulatory and operational risks for escalation to management.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Optimized routes through careful planning.
- Managed 6 dispatchers while leading and delegating job assignments.
- Supervised team of 10 employees and provided training focused on maximizing overall performance.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
- Responded to over 100-200+ daily caller requests with information about assistance and timeframes.
- Received new orders, prepared documentation and assigned personnel.
- Modified, updated and processed existing policies
- Developed and maintained relationships with customers and vendors through account development.
- Updated operational methods and oversaw accounting procedures for improved efficiency
Manufacturing Production Assistant
The Subsea Company (Oil & Gas)
06.2014 - 07.2015
- Supporting VP presidents to the company by providing full administrative support
- Maintain databases, including reconciliation, testing and safety documentation
- SOP & flow charts are up to date for each individual department
- Electronically receive parts into inventory,
- Assembly of customer required data books and shipping documentation
- Scan Engineered Drawings to store and link to various locations
- Keep track of Quality Control such as NCR, ECR, Gauges, Calibration and Serial logs
- Assist in updating Inventory database
- Close and release work orders in VJS system
- Making sure Purchase orders match shipment
- Answer phone, direct calls, take messages or transfer to the correct department
- Shipping orders using Fed Ex, UPS , DHL and making sure tracking information is correctly.
Lead Production Assistant
Elloree EE Gasque & Son (Agriculture)
11.2012 - 03.2014
- Supervise more than 10 plus employees and making sure they meet goal production
- Making sure information is enter properly before recorded
- Entered numerical data into databases in a timely and accurate manner
- Weight packages to make sure it are under and not over, weight limit
- Test quality of seed product for vender
- Meeting deadlines for production and achieving goal for the week
- Print ticket for the correct shipment and make sure it has been label correctly
- Utilize MS Word.
Import and Export Customer Service
MSC Mediterranean Shipping
11.2011 - 11.2012
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Prepared and submitted reports on import and export activity to management.
- Entered shipping information into computer system and estimated freight and postal rates.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Advised clients on transportation and payment methods.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Processed customs declarations and maintained records of customs documents.
Documentation/ QA Inspector
TSP/Texas Screw Products
12.2010 - 11.2011
- Discarded and rejected products, materials and equipment that did not meet specifications to ensure
- The customers received the highest quality engineered fasteners
- Recorded inspection
- Heat treat temperatures, tensile readings, and quantities inspected and graded
- Presented clear, organized data in graphs, charts, tables and written reports
- Make sure data in correctly enter in system
- Enter calibrations into system of bolts, screws, ect
- Handled daily heavy flow of paperwork
- Prepare PowerPoint presentations for our department on sales and production.
Customer Service
Bucee\'s
03.2009 - 03.2011
- Greeted customers entering the store
- Answered product questions with up-to-date knowledge of sales and store promotions
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Operated a cash register for cash, check and credit card transactions
- Stocked and replenished merchandise according to store merchandizing layouts
- Cleaned and organized the store, including the checkout desk and displays
- Identified potential shoplifters and alerted management
- Trained[2] new sales associates each quarter.
Documentation /Accounting Assistant/Grain Sampler
United Agricultural Co-op
12.2005 - 11.2008
- Assessed agricultural products for quality control and contamination.
- Packaged samples and submitted for analysis.
- Contacted farmers to schedule sampling appointments.
- Sampled bulks of grain, packaged and labeled sample bags.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Reconstructed accounting records from clients checks and cash receipts
- File documents correctly into customers accounts
- Enter check numbers and amount earn by farmers correctly into company account for records
- Make sure they are file in alphabetical order
- Ordered necessary supplies and parts to repair malfunctions
- Record weight and see level of production.
- Test samples to make sure it is at the correct level moisture.
- Print tickets for truck drivers to deliver the product to assure the weight limit.
Education
High School Diploma -
El Campo High School
El Campo, TX2008
Skills
- Windows XP, Word, Excel
- 15 yrs exp in customer service
- 12 yrs exp Problem Anticipation and Resolution Resolving Complaints
- 15 yrs exp Call Center Software (such as successware 21, House Call pro, Dispatche Me) Multi-line phone operation proficiency
- 8 yrs exp Dispatching Field Personnel
- 8 yrs exp inside sales/ lead generation
- 12 yrs Customer Relationship Management
- Payroll Administration
- Quickbooks
- Accounts Receivable
References
Available Upon Request
Languages
Spanish
Native or Bilingual
Timeline
Dispatch Supervisor
Houston Air Comfort (HVAC) - CYPRESS
02.2016 - Current
Manufacturing Production Assistant
The Subsea Company (Oil & Gas)
06.2014 - 07.2015
Lead Production Assistant
Elloree EE Gasque & Son (Agriculture)
11.2012 - 03.2014
Import and Export Customer Service
MSC Mediterranean Shipping
11.2011 - 11.2012
Documentation/ QA Inspector
TSP/Texas Screw Products
12.2010 - 11.2011
Customer Service
Bucee\'s
03.2009 - 03.2011
Documentation /Accounting Assistant/Grain Sampler
United Agricultural Co-op
12.2005 - 11.2008
High School Diploma -
El Campo High School
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