Sandra Giles
Minden,NV
Summary
Skilled in conflict resolution within high-pressure environments, enhancing customer satisfaction through effective communication and comprehensive product knowledge.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Villa Group Resorts
07.1998 - 06.2023
Resolved disputes efficiently in high-pressure scenarios while upholding professionalism.
Served as a PR troubleshooter to improve customer experiences at upscale resorts.
Handled high-stress situations with poise, ensuring swift resolution of conflicts.
Focused on enhancing customer happiness through effective problem management.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Cosmetology
06.1976
Skills
- Service excellence
- Listening skills
- Problem-solving
- Information processing
- Client relations
Personal Information
Timeline
Customer Service Representative - Villa Group Resorts
07.1998 - 06.2023
Lodi High School - , Cosmetology
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