Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Sandra Giles

Sandra Giles

Minden,NV

Summary

Skilled in conflict resolution within high-pressure environments, enhancing customer satisfaction through effective communication and comprehensive product knowledge.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Villa Group Resorts
Cabo San Lucas
07.1998 - 06.2023

Resolved disputes efficiently in high-pressure scenarios while upholding professionalism.

Served as a PR troubleshooter to improve customer experiences at upscale resorts.

Handled high-stress situations with poise, ensuring swift resolution of conflicts.

Focused on enhancing customer happiness through effective problem management.

  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Cosmetology

Lodi High School, Lodi, CA
06.1976

Skills

  • Service excellence
  • Listening skills
  • Problem-solving
  • Information processing
  • Client relations

Personal Information

Timeline

Customer Service Representative - Villa Group Resorts
07.1998 - 06.2023
Lodi High School - , Cosmetology