SANDRA GODOY
Sachse,TEXAS
Summary
Seasoned engineering professional with substantial experience in application development and system optimization. Known for delivering innovative solutions and improving software performance through strategic planning and execution. Highly reliable team player with focus on collaboration and adaptability to dynamic project requirements.
Overview
13
13
years of professional experience
Work History
Manager - Applications Engineering
Crestron Electronics
Plano, Texas
07.2022 - Current
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Developed training modules and documentation to train application engineers in technical support.
- Led cross-functional teams to streamline project workflows and enhance communication across departments.
- Worked with teams during planning of technical infrastructure to meet system requirements and best practices.
- Investigated new applications or improvements to products with customers.
- Assisted customers and partners with defining upgrade and migration strategies.
- Tested equipment for proper operation.
- Monitored team productivity and performance to support goals.
- Utilized strong analytical and problem-solving skills to address technical issues and escalations.
Applications Engineer
Crestron Electronics
Plano, Texas
12.2019 - 07.2022
- Collaborated with application teams on system integrations and best practices.
- Identified bottlenecks and places for improvement in existing code bases to improve customer experience.
- Debugged integrations with existing applications across multiple platforms.
- Evaluated existing applications to reprogram, update and add new features.
- Analyzed user needs and software requirements to determine feasibility of design within time and cost constraints.
- Become the Subject Matter Expert for Crestron Home, D3, and lighting.
- Submitted Bug Reports when a major bug was identified.
- Helped my peers with any issues they had in Crestron Home or D3.
- Debugged SIMPL Systems
- Helped dealers find workaround for issues within Crestron Home
- Monitored functioning of equipment to ensure system operated in conformance with specifications.
- Trained users to use new or modified equipment.
- Wrote well-designed, testable code.
Sales Engineer
Trastar Inc
Richardson, TX
10.2017 - 12.2019
- Plan and modify product configurations to meet customer needs
- Analyzed and interpreted lighting photometric layouts generated by AGi32 software to assure all foot candle requirements were met for specific projects
- Reviewed all project plans (including DFW High Mast lighting project) to make sure all technical specs were met and be able to provide customers with the appropriate lighting fixtures for the specific application
- Communicate with customers and engineers to assess equipment needs and to determine system requirements
- Collaborate with entire sales team to understand customer requirements, city/ project specifications, and to provide sales support
- Secure new orders and arrange delivery
- Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions
- Prepare and deliver technical presentations that explain product to city engineers and state engineers
- Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment
- Research and identify potential customers
- Visit prospective buyers at commercial, industrial, or other establishments to show samples or catalogs, and to inform them about product pricing, availability, and advantages
- Arrange for demonstrations or trial installations of equipment
- Keep informed on industry news and trends, competitors, relevant information about existing, and emerging technologies, and the latest product-line developments
- Attend Lighting trade shows including IES conference and LightFair International
- Write and review technical documentation for products and technical specifications for state's Qualified Product List
- Develop sales plans to introduce product to potential customers
- Document account activities, generate reports, and keep records of business transactions with customers
- Train team members in the customer applications of technologies
- Maintain sales forecasting reports for cities and departments of transportation
- Managed all Latin American and South American customer accounts in Uruguay, Peru, Colombia, Brazil and Mexico.
- TraStar, Inc (Richardson, TX) - Inside Sales Technical Specifications
Account Coordinator
Sage Care Therapy Services
Dallas, US
01.2015 - 01.2017
- Work with accounting software to record, store, and analyze information
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
- Liaison between Spanish speaking only parents of patients and medical professionals
- Verified insurance and patient's benefits
- Receive, record,and bank cash, checks, and vouchers
- Code documents according to company procedures
- Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures
- Transfer details from separate journals to general ledgers or data processing sheets
- Processed Medicaid and private payer authorizations for medical procedures
- Disputed unpaid claims
Technical Sales Specialist
RadioShack
LA, US
01.2013 - 01.2015
- Helped customers with their technology needs using my technical skills and technology knowledge
- During my time at RadioShack, my bi-weekly sales quota had to be at least 1K
- I also used my Arduino knowledge to help our customers with their robotics projects etc.
Education
Master of Science - Computer Sciene
Western Governers University
01-2028
Materials Science and Engineering - undefined
University of North Texas
Denton01.2016
Bachelor of Science - Engineering
South Louisiana Community College
Lafayette01.2015
Skills
- Salesforce
- Team Work
- Technical Support
- IT Support
- Sales
- JavaScript
- Microsoft products
- Google docs
- Leadership
- Public Speaking
- CRM
- Analytical
- Hardware and Software Optimization
- Decision-making
- Team leadership
- Complex Problem-solving
- Documentation and reporting
Timeline
Manager - Applications Engineering
Crestron Electronics
07.2022 - Current
Applications Engineer
Crestron Electronics
12.2019 - 07.2022
Sales Engineer
Trastar Inc
10.2017 - 12.2019
Account Coordinator
Sage Care Therapy Services
01.2015 - 01.2017
Technical Sales Specialist
RadioShack
01.2013 - 01.2015
Materials Science and Engineering - undefined
University of North Texas
Master of Science - Computer Sciene
Western Governers University
Bachelor of Science - Engineering
South Louisiana Community College
Personal Information
Title: APPLICATIONS ENGINEER