Joshua McDonald

Go to Market Operations (GTMO) aims to streamline Splunk's go to market business operations and invest in systems that improve our field interactions with customers. GTMO exists to provide strategic and unified operational capabilities that drive scale, alignment, efficiency, effectiveness and simplicity across people, process, data and technology in all Splunk Go to Market Teams.

• Effectively led diverse cross-functional teams comprising Sales, Marketing, Customer Success, Renewals and the internal Enterprise Application Transformation Office team. Forged successful partnerships to drive transformation initiatives
• Regularly analyzed end user feedback to pinpoint potential opportunities for enhancing transformation delivery.
• Conducted regular program reviews and status updates with stakeholders, fostering transparent communication and stakeholder engagement.
• Coordinated the integration of multiple projects within the program, ensuring cohesive progress and efficient resource allocation.
• Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
• Developed tracking mechanisms to measure program performance and kept leadership informed through dashboards.
• Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
• Developed project plans, identified risks, set objectives and monitored progress towards completion to ensure on-time project delivery.
• Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
• Aided in program transitions by facilitating efficient change management processes for the benefit of the organization and stakeholders.
• Utilized data analysis to assess program performance based on key performance indicators (KPIs) and objectives, leading to strategic decision-making.
• Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes.

• Executed agile software implementations for government and public sector organizations by leading staff of 20+ cross-corporate resources.
• Directed modernization strategy to replace legacy systems while identifying technology improvement opportunities for mission-critical functions through transformational system framework and architecture solutions.
• Achieved Continuous Integration/ Continuous Deployment (CI/CD) initiatives by evaluating data and outlining roadmaps to drive the vision, strategic goals, objectives, and action plans within resources and timelines.
• Addressed customer mission needs and capability gaps by identifying solutions to shape requirements and influence future needs within large-scale, IT application implementation projects.
• Mitigated deviations from targets by pushing projects through the pipeline, managing all phases of planning and deliverables, resulting in process consistency and organizational alignment of teams on projects.
• Delivered seamless compatibility by shaping architecture away from waterfall to adopting Agile practices and SAFe principles via Program Increment Planning across the project impacting over 100+ team members.
• Tracked metrics related to sprint performance and identified areas of improvement for future sprints.
• Worked with Product Owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
• Acted as a servant leader to the development team by removing impediments and resolving conflicts.

Accomplished objectives to drive adoption and engagement in FICO's collection and recovery practice by serving on the team delivering products and customized frameworks. Intervened and served as an SME to readjust strategies, establish new plans, and outline project requirement documents for architecture within PMI and industry standards. Oversaw implementation of state-of-the-art predictive software products from FICO designed for a variety of markets.

• Configured SaaS collections and recovery application for various clients in industries including banking, government, auto lending, collections, retail, student loans, healthcare, telecom, and utilities
• Drove continuous improvement with solutions tailored to evolving needs while serving on cross-functional teams that analyzed designs and implemented architectures of projects.
• Increased transparency into current results by tracking complex mission analysis utilizing modeling and simulation, operations analysis, and visualization tools.
• Brought projects back on track by monitoring deviations from targets and reviewing programs to ensure all projects met cost, schedule and performance goals using risk/opportunity management.
• Reduced product launch delays by overseeing processes of designing, coding, testing and documentation of quality verification steps, debugging, and documenting interfaces of delivered software.
• Led user acceptance testing sessions to validate accuracy of developed systems and solutions.
• Developed technical proposals and presentations to demonstrate solutions capabilities.
• Facilitated workshops to gather information from stakeholders regarding their needs and objectives.
• Developed user manuals, training materials and end-user documentation.
• Analyzed customer requirements, identified gaps between current and desired outcomes, and created solutions for improvement.

• Implemented and deployed Appian software for process-centric business process management solutions.
• Participated in business process improvement disciplines such as knowledge management and application integration.
• Managed Agile/SCRUM software development lifecycle, from creating software requirements specifications to resolving defects.
• Monitored performance metrics of existing systems and developed solutions to optimize performance.
• Implemented changes based on feedback received from internal and external customers regarding quality.

• Configured a detailed case type, attributes, worklists, and offline JAMS jobs for an international client.
• Debugged software issues and communicated findings to developers using Microsoft Team Foundation Server during participation in an Agile/SCRUM software development lifecycle.
• Achieved writing and execution of automation scripts utilizing SQL Server Management Studio. Additionally, created test cases and developed accompanying SQL scripts.
• Maximized efficiency by utilizing the FICO Blaze business rules engine to edit existing code and develop new code.
• Managed and directed bug triaging process to allocate tasks to relevant developers for prompt resolution.