Sandra Godwin
Nicholls
Summary
Dynamic and results-driven professional with a clean driving record and expertise in safety compliance, honed during my tenure at Hirschbach. Proven ability to enhance customer satisfaction and manage stress effectively, complemented by strong communication skills and proficiency in data entry. Committed to timely deliveries and maintaining high standards of professionalism.
Overview
29
29
years of professional experience
Work History
OTR Truck Driver
Hirschbach
09.2024 - Current
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.
- Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
- Inspected vehicles and completed routine maintenance to keep equipment in good working order.
- Safely navigated challenging weather conditions, utilizing defensive driving techniques to ensure timely delivery without compromising safety.
- Communicated regularly with dispatcher to provide updates on delivery times.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected vehicles to identify potential mechanical problems and confirm reliability before each drive.
Customer Service Representative
Sandra Virtue Corp
01.2019 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Data Entry Clerk
SNET
06.1996 - 09.1999
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Education
General Studies - General Studies
Towers High
Decatur Ga06.1994
Skills
- Safety compliance
- Commercial driving
- Clean driving record
- Professionalism and punctuality
- Verbal and written communication
- Stress management aptitude
- Computer Skills
Timeline
OTR Truck Driver
Hirschbach
09.2024 - Current
Customer Service Representative
Sandra Virtue Corp
01.2019 - 08.2024
Data Entry Clerk
SNET
06.1996 - 09.1999
General Studies - General Studies
Towers High
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