Sandra Goff
Nampa
Summary
Resourceful and self-motivated professional with strong problem-solving, research, and analytical skills. Quick to learn new systems and adaptable in dynamic environments. Thrives on challenges and takes initiative to complete projects independently or collaboratively. Experienced with Microsoft Word, Excel, Outlook, Adobe, and various industry-specific platforms, including EPIC.
Overview
33
33
years of professional experience
Work History
Financial Assistance Advisor
TRINITY HEALTH / SAINT ALPHONSUS RMC
09.1998 - Current
- Created training materials, including tip sheets and job aides, to support team development and onboarding.
- Assisted management with reporting and special projects; actively involved in training new team members.
- Collaborated with patients, providers, benefit advocates, and social workers to gather documentation for financial assistance eligibility across multiple states.
- Educated patients on the financial assistance process, ensuring clear understanding, and processed applications in compliance with organizational guidelines.
Cash Posting Representative & Customer Service Representative
TRINITY HEALTH / SAINT ALPHONSUS RMC
09.1998 - Current
- Conducted follow-ups with insurance companies to resolve underpayments and denials, ensuring accurate reimbursement; processed refunds for overpayments.
- Contributed to the development of departmental procedures and job aides to ensure compliance with organizational and regulatory guidelines.
- Posted insurance and patient payments to accounts and handled insurance billing functions.
- Delivered high-quality customer service to patients, providers, insurance companies, and other stakeholders regarding patient accounts.
- Communicated with providers as needed to address concerns and facilitate patient access to essential services.
Blue Card Claims Processor
BLUE CROSS BLUE SHIELD OF TENNESSEE
08.1998 - 07.2007
- Processed payments and adjustments for both local and out-of-state medical claims.
- Collaborated with out-of-state providers to verify required information and secure necessary authorizations to preserve in-network benefits through the BlueCard program.
- Reviewed medical records, conducted research, and processed complex specialty claims within the BlueCard Home Department.
Unit Clerk
DIALYSIS CLINIC, INC (DCI)
09.1995 - 04.1998
- Coordinated scheduling with providers and insurance companies to ensure continuity of patient care.
- Provided clerical support, including managing incoming and outgoing mail, maintaining filing systems, and following up with provider offices and hospitals.
- Logged and tracked patient statistics to support accurate record-keeping and reporting.
Assistant Office Manager
AFFORDABLE AUTO SALES & RENTAL
01.1993 - 04.1995
- Managed title work, insurance coverage, and licensing requirements for the dealership, ensuring current registrations and plates for both rental vehicles and inventory for sale.
- Prepared and finalized sales and rental contracts, ensuring accuracy and compliance with dealership policies and legal requirements.
Education
Success Program-Business Management
Bethel College
Chattanooga, TNFundamentals of Law, Legal Research
Chattanooga State
Chattanooga, TNGeneral courses
Northwestern University
Rock Springs, GASkills
Documentation Development & Management
Report Generation
Data Collection & Verification
New Hire Training
Patient Communication
Cross-functional Collaboration
Multi-state Compliance
Task Prioritization
Insurance Knowledge
Detail-Oriented Analysis
Timeline
Financial Assistance Advisor
TRINITY HEALTH / SAINT ALPHONSUS RMC
09.1998 - Current
Cash Posting Representative & Customer Service Representative
TRINITY HEALTH / SAINT ALPHONSUS RMC
09.1998 - Current
Blue Card Claims Processor
BLUE CROSS BLUE SHIELD OF TENNESSEE
08.1998 - 07.2007
Unit Clerk
DIALYSIS CLINIC, INC (DCI)
09.1995 - 04.1998
Assistant Office Manager
AFFORDABLE AUTO SALES & RENTAL
01.1993 - 04.1995
Success Program-Business Management
Bethel College
Fundamentals of Law, Legal Research
Chattanooga State
General courses
Northwestern University
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