Sandra Gomez
Bakersfield,CA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Dds Discount
Bakersfield
06.2023 - 12.2024
- Assisted team in daily store operations and customer service initiatives.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Trained new staff on company policies and customer interaction techniques.
- Coordinated scheduling to ensure adequate coverage during peak hours.
- Resolved customer inquiries and complaints in a professional manner.
- Collaborated with management on strategic planning for sales growth.
- Monitored compliance with safety standards and operational procedures consistently.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
Old Navy
Bakersfield, CA
05.2019 - 12.2019
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted customers with product selection and provided excellent service.
- Processed sales transactions using point-of-sale system efficiently.
- Maintained visual merchandising standards to enhance product displays.
- Managed inventory levels and organized stockroom for easy access.
- Participated in promotional events to boost store visibility and sales efforts.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Key Holder
Fallas Paredes
Bakersfield, CA
06.2012 - 03.2019
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 90% accuracy rate.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Counted and balanced registers.
- Trained, managed and motivated employees to promote professional skill development.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
High School Diploma -
East Bakersfield High School
Bakersfield, CA06.2005
Some College (No Degree) -
Bakersfield College
Bakersfield, CASkills
- Retail Operations
- Microsoft Office
- Merchandise Promotion and Display
- Sales Leadership
- Cash Handling Accuracy
- Friendly and Outgoing
- Reading Comprehension Skills
- POS System Operation
- Customer Service
- Verbal and Written Communication
- Cash Handling
- Time Management
- Problem-Solving
- Store Opening and Closing
- Excellent Communication Skills
- Money Handling
- Customer- and Service-Oriented
- Team Player Mentality
- Retail Merchandising Expertise
Languages
Spanish
Limited
Timeline
Assistant Manager
Dds Discount
06.2023 - 12.2024
Sales Associate
Old Navy
05.2019 - 12.2019
Key Holder
Fallas Paredes
06.2012 - 03.2019
High School Diploma -
East Bakersfield High School
Some College (No Degree) -
Bakersfield College