Sandra Goodwin
Denver,PA
Summary
Experienced in operating POS systems, taking orders, managing tables and maintaining smooth customer flows in fast-paced restaurants. Familiar with training new staff how to complete work quickly.
Overview
15
15
years of professional experience
Work History
Banquet Server
Eden Resort And Suites
12.2022 - 05.2023
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
Server
Kville Hotel And Tavern
04.2022 - 11.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender
Ephrata Elks Lodge
11.2019 - 05.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender Server
Union Barrel Works
07.2017 - 08.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender Server
Brancyns Casual Dining
03.2015 - 07.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server Trainer
Stoudts Black Angus Restaurant And Brew Pub
09.2008 - 02.2014
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
Education
Business
Twin Valley High School
Elverson, PA06.1991
Skills
- Place Settings
- Hospitality Management
- Special Dietary Requirements
- Dining Area Maintenance
- Food and Beverage Pairings
- Cash Handling
- Guest Interaction
Timeline
Banquet Server
Eden Resort And Suites
12.2022 - 05.2023
Server
Kville Hotel And Tavern
04.2022 - 11.2022
Bartender
Ephrata Elks Lodge
11.2019 - 05.2021
Bartender Server
Union Barrel Works
07.2017 - 08.2018
Bartender Server
Brancyns Casual Dining
03.2015 - 07.2017
Server Trainer
Stoudts Black Angus Restaurant And Brew Pub
09.2008 - 02.2014
Business
Twin Valley High School
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