Sandra Greenrock
Bloomingdale,GA
Summary
Confident banking professional with a record of building client trust, meeting performance goals, and supporting team success. Strong in communication, account review, and compliance standards. Experienced in mentoring staff, resolving concerns, and delivering accurate service that strengthens operations.
Overview
15
15
years of professional experience
Work History
Operations Analyst
Bank of America
Bluffton, South Carolina
10.2025 - Current
- Identified operational and performance issues, collaborating with managers to implement solutions.
- Supported process improvements through document review and procedure checks.
- Facilitated communication between clients and internal teams to resolve concerns effectively.
- Resolved client inquiries efficiently, ensuring prompt and accurate information delivery.
- Reviewed account activity to ensure accuracy and compliance with policies.
Senior Banker
Bank of America
Rincon, GA
11.2023 - 10.2025
- Consistently met or surpassed personal sales goals, driving revenue growth.
- Cultivated strong client relationships through personalized financial solutions and proactive engagement.
- Developed trust and loyalty by delivering tailored advice and exceptional service to clients.
- Assessed client financial situations to identify opportunities for growth and improvement.
- Identified client needs and recommended suitable banking products.
- Executed account opening procedures efficiently, maintenance requests, and banking transactions.
- Facilitated communication between clients and internal teams, enhancing service delivery.
- Mentored junior staff, promoting collaboration and supporting professional growth.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Relationship Banker
Bank of America
Savannah, Georgia
04.2019 - 11.2023
- Identified client needs and recommended appropriate Bank of America financial solutions.
- Developed strong client connections through personalized service and proactive communication.
- Fostered trust and loyalty by understanding client needs and providing tailored solutions.
- Provided clients with clear, concise information about products and services to enhance understanding and decision-making.
- Facilitated open dialogue to address client inquiries and resolve issues promptly.
- Supported clients in navigating account features and optimizing their banking experience.
- Opened deposit accounts and accurately processed consumer banking transactions to ensure client satisfaction and compliance.
- Referred clients to mortgage, credit card, and investment specialists.
- Explained product features, fees, and account terms to clients clearly.
- Modified and opened customer accounts while ensuring adherence to bank policies to maintain operational integrity.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
Customer Service Representative
Bank of America
Pooler, Georgia
06.2015 - 04.2019
- Provided exceptional customer service through clear communication and active listening.
- Assisted customers with transactions, balances, payments, and service requests, fostering a positive customer experience.
- Processed customer transactions efficiently, enhancing accuracy and ensuring compliance with policies.
- Verified customer identities using Bank of America security and authentication procedures to protect customer information.
PT Sales Leader
Lane Bryant Inc.
Savannah, Georgia
05.2012 - 01.2015
- Trained team members on fitting room support, styling, and product knowledge.
- Resolved customer concerns and protected positive shopping experiences.
- Communicated priorities, schedules, and store updates with team members.
- Coordinated stock replenishment, shipment processing, and backroom organization.
Education
Associate of Science - Business
Virginia College
Savannah, GA02-2015
Skills
- Compliance review
- Policy adherence
- Data analysis
- Microsoft Excel
- Problem solving
- Risk assessment
- Attention to detail
- Time management abilities
- Organizational skills
- Client relations
- Effective communication
- Team collaboration
- Excellent communication
- Multitasking capacity
- Analytical skills
- Excellent communication
- Interpersonal skills
Affiliations
- Volunteer, Second Harvest of Coastal Georgia 2023-present
Timeline
Operations Analyst
Bank of America
10.2025 - Current
Senior Banker
Bank of America
11.2023 - 10.2025
Relationship Banker
Bank of America
04.2019 - 11.2023
Customer Service Representative
Bank of America
06.2015 - 04.2019
PT Sales Leader
Lane Bryant Inc.
05.2012 - 01.2015
Associate of Science - Business
Virginia College