Sandra Grove
Enon,OH
Summary
Dynamic Team Manager with a proven track record at IBEX Global, excelling in staff development and performance coaching. Enhanced employee satisfaction through effective communication and personal development plans, while ensuring compliance with industry regulations. Recognized for improving team productivity and fostering a customer-focused environment, driving quality outcomes and motivation.
Overview
16
16
years of professional experience
Work History
Team Manager
IBEX Global
09.2022 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Established clear performance metrics, enabling transparent evaluation of team progress.
- Coached junior team members, improving their skills and confidence in their roles.
Supervisor
Red Roof Inns
04.2009 - 09.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Faringdon County Girls Grammer School
Faringdon, OX UK07-1978
Skills
- Customer focus
- Influencing skills
- Staff development
- Performance coaching
Timeline
Team Manager
IBEX Global
09.2022 - Current
Supervisor
Red Roof Inns
04.2009 - 09.2023
High School Diploma -
Faringdon County Girls Grammer School
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