Sandra Gruber
Caledonia,OH
Summary
Dynamic Customer Service Supervisor with a proven track record at Wyandot Inc, excelling in problem-solving and team leadership. Expert in complaint resolution and performance evaluation, fostering a culture of continuous improvement. Adept at multitasking and training new hires, ensuring exceptional customer relations and operational efficiency.
Overview
45
45
years of professional experience
Work History
Customer Service Supervisor
Wyandot Inc
Marion, OH
02.1999 - 06.2025
- Highly motivated customer service associate providing excellent customer service, problem solving, time management multitasking and organization. Answered incoming company calls. Responsible for entering and updating customer pricing in the system. Handled a company complaint system, followed through to completion and provided a monthly report for all teammates to view.
Traffic Clerk
Purex
Marion, OH
09.1980 - 12.1998
- Processed incoming and outgoing shipments, ensuring accurate documentation and compliance with company policies.
- Coordinated traffic flow within facility, optimizing routes to enhance delivery efficiency.
- Collaborated with warehouse team to streamline loading and unloading procedures, improving turnaround times.
- Developed strategies to improve overall traffic management processes, enhancing service delivery efficiency.
- Enhanced overall transportation efficiency with diligent tracking and documentation of shipment details.
- Ensured compliance with all regulatory requirements pertaining to domestic and international shipments, avoiding costly fines or delays.
- Improved traffic flow by effectively coordinating and routing shipments.
- Processed required paperwork to expedite handling of shipped and received goods.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Education
Marion Harding High
Marion, OH06.1977
Skills
- Problem-solving
- Customer service
- Multitasking and organization
- Decision-making
- Team leadership
- Customer relations
- Handling escalations
- Issue resolution
- Complaint resolution
- Complaint handling
- Inter-department collaboration
- Account management
- Empathy and patience
- Verbal and written communication
- Conflict resolution
- Research
Timeline
Customer Service Supervisor
Wyandot Inc
02.1999 - 06.2025
Traffic Clerk
Purex
09.1980 - 12.1998
Marion Harding High