Sandra Guthrie
Pembroke Pines,FL
Summary
Certified Agile Product Owner/ Lead Business Systems Analyst/Scrum Master with 20+ years of Analysis, planning, product management and process design experience. Skilled in collaborating with all members of the organization to achieve business and financial objectives, cost-saving evaluations, quality results and solutions. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions in various industries. I am skilled at learning new industries and markets in order to provide vision and strategy while executing in a fast-paced environment. Self-motivated team leader and confident decision maker.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Senior Product Owner – Enterprise Campaign Management
HealthFirst
01.2022 - Current
- Collaborate with Marketing, Sales and various technical teams to build new features and capability into the Enterprise Campaign Management Salesforce App to align with Healthfirst ‘s overall marketing strategy and goals
- Implement automated Campaign Journey across multiple technical Platforms to perform digital (Email/SMS) and call outreach to Renew/Enrollment Medicaid On-Exchange Members. Contributing to recertification rates for all Lines of Business are favorable to budget YTD
- Manage Product Backlog & delivery. Gather requirements, translate to create user stories and artifacts that describe and detail new products, features and services. Plan and deliver in monthly release cadence
Senior Product Owner
American Express
01.2021 - 01.2024
- Work collaboratively with business and technology partners to deliver Network & Acquirer capabilities on Enterprise Level Initiative. Converted Cardnet Specification to new Network Specifications (Impacted 3,000,000 Transactions monthly)
- Managed multiple scrum teams in Regulation & Compliance and Online Pin workspaces. Drive Quarterly PI Planning, Create features and user stories. Commit to quarterly deliverables based on team capacity and confidence level. Mitigate all blockers and raised watch items or risks when needed.
- Key PO driving scrum teams to meet Brazil Anti Money Laundering Encryption Mandates by October 2024 deadline
- The Network & Acquirer Capability Delivery (NACD) team
Product Owner/Product Manager
ShiftPixy
01.2021 - 01.2022
- Understand business vision/strategy and translate business needs to product enhancements
- Create wireframe/prototypes to visualize company’s future concepts and forward-looking programs to shape the company’s path
- Serve as a direct representative of the business with development and suppliers, representing/reinforcing business perspectives throughout the product realization cycle
- Define, manage and prioritize agile sprint backlog for Luxury Spa Startup Web and Mobile Apps, Ghost kitchen Ordering Apps and Staffing Onboarding App
- Research existing SaaS packages to if meets current customer requirements and that it can be implemented with existing solution
- Manage cross functional team from requirements to execution
Product Owner/Lead Business Systems Analyst
World Fuel Services
01.2015 - 01.2021
- Product Owner/Lead BA for Billing and Pricing applications for Land Domain. Worked with technical and operational teams on design, development implementation on customer billing features for all Land business lines
- Scrum Master (IL) for Scheduling, Billing, and Pricing Applications. Facilitate daily scrum and manage backlog. Remove any impediments to progress. Work with the Lead product owner to prepare for the next sprint and product releases.
- Facilitated Discovery, Product Increment planning and sprint grooming sessions for Billing and Pricing features Collections applications
- Facilitated the development and standardization of the business analysis and product management process
- Standardize diverging processes in the various global business units in the Land markets.
- Create mockups and wireframes of application user interfaces using Axure Software based on business requirements and performed API / service, functional and integration testing
Senior Consultant
Hitachi Consulting
01.2013 - 01.2015
- Project Manager for Device Program Enforcement. Responsible for swapping out Cable Modems and Video Set top boxes that are end of life or do not meet new speed increase criteria. Manage offshore Alorica back office call center resources, Forecast calls and workforce levels, Communication vendors and enhancements to web portal and email platform. Budget of 20 million dollars.
- Streamlined financial systems into a singular data warehouse and removed redundant processes for a utility company
- Lead onsite discovery at multiple locations across the country
- Identified and documented key front and back-office billing and customer care functions
- Offer Management Lead responsible for Residential Bill Code standardization efforts. Led process improvements by pre-loading the Enterprise Product Catalog (EPC) with a core set of 400 offers in a standard format for a Major MSO Provider.
Business Systems Consultant/Business Process Analyst/Project Manager
NEC-NetCracker (formerly Convergys )
01.2005 - 01.2013
- Managed, motivated, and coached onshore and offshore team members
- Collaborated and led various define, design, and development activities for a single, new and integrated Customer Relationship Management (CRM) platform and process.
- Collaborated and led in the definition, design, development, and implementation of a free-standing business process analysis practice, focusing on key billing and customer care activities. The practice’s objective ensured rapid process analysis, standardization, and optimization, spanning a wide variety of stakeholders, business functions, and 3rd parties
- Documented and obtained architecture review board approval for customer requested billing system enhancements. System enhancements included modification to existing real-time/batch interfaces, response to federal regulation, schedule for installation, and capturing/displaying additional data elements in the system
IT Business Implementation Analyst
AutoNation, Inc.
01.2005 - 01.2005
- Led and assisted with efforts for converting historic payroll data and implementing an enterprise-wide payroll system
- Data Conversion and testing: Contributed to the creation, coordination, execution, and testing of the data conversion for 10,000 employee records.
- Issue management: Coordinated and communicated with users, ADP and other 3rd party vendors to resolve system, functional, conversion, and implementation related issues
Business Analyst / QA Lead
Auxis Consulting
01.2003 - 01.2005
- Audit Controls Evaluation - Developed business flow maps and identified audit control strengths and weaknesses for a global leading fuel distributor
- QA Lead - Worked as a QA lead and was responsible for implementing quality assurance controls, processes and policies into Information Technology (IT) department in an American Manufacturing Company
- Business Process Re-design - Led business analysis efforts in reengineering of administrative, information flow processes and development of KPIs in several city government departments
Reports Manager/ Business Analyst
Advent Software (Formerly Kinexus)
01.1999 - 01.2003
- Collaborated and led requirements definition, pilot report design, testing and development activities leading to creation of custom wealth aggregation reports displayed and accessible to client online.
- Reporting Team Lead: Managed Oracle report developers group consisted of dba/developer and crystal report SMEs. Provided all business requirements for custom report creation. Collaborated with group to provide pilot of report(s) on development website
VP/Assistant V.P. / Application and Training Manager/ Financial Officer
Chase / Chemical / MHT Bank
01.1991 - 01.1999
- Developed, managed and delivered training for various legacy GL financial, trading, and banking platform systems. Provided one-on-one support in most end-user departments during merger and systems conversion activities
Education
Masters Degree - Labor Relations Management
State University of New York
01.1996
Graduate Certificate - Human Resource Management
State University of New York
NY01.1996
Bachelors of Art - Math
State University of New York
01.1991
Skills
- User story creation
- Strategic visioning
- Design thinking
- Data-driven decision making
- Release planning
- Scrum framework
- Story planning
- User acceptance testing
- Agile methodology
- Business analysis
- Digital marketing
- Team building
- Detail-oriented
- Adaptability and flexibility
- Organizational skills
- Critical thinking
- Multitasking Abilities
- Scrum expertise
- Acceptance criteria development
- Go-to-market strategy
- Backlog prioritization
- Feature definition
- Stakeholder management
- Product roadmapping
- Product planning
Certification
- Certified Scrum Product Owner; 2020 (Scrum Alliance)
- Certified SCRUM Master; 2020 (Scrum Alliance)
- Studying for Salesforce Administrator Certification Exam
Timeline
Senior Product Owner – Enterprise Campaign Management
HealthFirst
01.2022 - Current
Senior Product Owner
American Express
01.2021 - 01.2024
Product Owner/Product Manager
ShiftPixy
01.2021 - 01.2022
Product Owner/Lead Business Systems Analyst
World Fuel Services
01.2015 - 01.2021
Senior Consultant
Hitachi Consulting
01.2013 - 01.2015
Business Systems Consultant/Business Process Analyst/Project Manager
NEC-NetCracker (formerly Convergys )
01.2005 - 01.2013
IT Business Implementation Analyst
AutoNation, Inc.
01.2005 - 01.2005
Business Analyst / QA Lead
Auxis Consulting
01.2003 - 01.2005
Reports Manager/ Business Analyst
Advent Software (Formerly Kinexus)
01.1999 - 01.2003
VP/Assistant V.P. / Application and Training Manager/ Financial Officer
Chase / Chemical / MHT Bank
01.1991 - 01.1999
Masters Degree - Labor Relations Management
State University of New York
Bachelors of Art - Math
State University of New York
Graduate Certificate - Human Resource Management
State University of New York