Job Search Status
Open to workDesired start date: Flexible
Open To Work
Sandra Harvey
Fairview,TN
Work Preference
Summary
Adaptable and dependable team player with extensive experience in customer service and administrative roles. Known for strong multitasking abilities, flexibility, and building positive relationships, contributing to improved operational efficiency and client satisfaction.
Overview
43
43
years of professional experience
Work History
Drive Up & Go Customer Service
Safeway
Tacoma, WA
04.2024 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Bookkeeper
Numbers Southwest
Irvine CA (Remote)
04.2020 - 11.2024
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
Administrative Clerk / Front Desk Receptionist
Tacoma Hand Therapy
Tacoma, WA
04.2019 - 09.2021
- Managed patient scheduling and appointments, ensuring efficient clinic operations.
- Processed insurance claims and verified patient eligibility for services.
- Maintained accurate medical records, adhering to confidentiality standards.
- Coordinated communication between therapists and patients, enhancing service delivery.
- Assisted in inventory management, tracking supplies to ensure availability for therapies.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Managed patient scheduling and appointment confirmations to enhance workflow efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Administrative Assistant / Front Desk Receptionist
Achieve Physical Therapy
Tacoma, WA
04.2019 - 06.2020
- Coordinated scheduling for patient appointments, optimizing clinic workflow and enhancing patient satisfaction.
- Managed front desk operations, ensuring efficient communication between patients and healthcare providers.
- Assisted in inventory management, tracking supplies to maintain optimal stock levels for clinic operations.
- Collaborated with therapists to schedule sessions based on patient needs and resource availability, enhancing service delivery.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
Bookkeeper / Department Leader / Customer Service
Hobby Lobby
Tacoma, WA
09.2014 - 04.2019
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
- Facilitated smoother audits by maintaining organized financial records and documentation.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
Retail Manager / Admin & Accounting Assistant
Champions Centre
Tacoma, WA
08.2002 - 05.2014
- Processed accounts payable and receivable transactions accurately and efficiently.
- Maintained organized filing system for invoices and supporting documentation.
- Processed payments and documents such as tithes, offerings, retail, special events, invoices, journal vouchers, employee reimbursements, and statements.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
Claims Support Specialist / IT Technician
USAA
Tacoma, WA
08.1985 - 05.2002
- Organized and maintained claim files, enabling easy access to records for future reference or audits.
- Provided comprehensive administrative support to the Claims Department, ensuring efficient daily operations and smooth case handling.
- Carried out administrative tasks by communicating with adjusters, distributing mail, transcribing statements, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Provided technical support for applications and systems, ensuring seamless operation across departments.
- Improved communication between IT department and end-users through clear explanations of complex technical concepts in easily understood terms when providing support or instruction.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Collaborated with cross-functional teams to successfully complete large-scale IT projects within established deadlines.
- Conducted regular audits of IT equipment inventory, ensuring accurate documentation of assets and timely replacement or disposal as needed.
Lease Agreement Reviewer / Processor
Wells Fargo Auto Leasing
Anaheim, CA
07.1981 - 08.1985
- Evaluated lease applications for compliance with underwriting guidelines.
- Conducted thorough reviews of customer files to ensure accuracy and completeness.
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
Education
No Degree - Business
California State University, Sacramento
Sacramento, CAAssociates in Church Leadership - Organizational Leadership
Champions Centre - Wisdom For Life
Tacoma, WA05-2010
High School Diploma -
Villa Park High School
Villa Park, CA06-1981
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Problem resolution
- Calm under pressure
Timeline
Drive Up & Go Customer Service
Safeway
04.2024 - 11.2024
Bookkeeper
Numbers Southwest
04.2020 - 11.2024
Administrative Clerk / Front Desk Receptionist
Tacoma Hand Therapy
04.2019 - 09.2021
Administrative Assistant / Front Desk Receptionist
Achieve Physical Therapy
04.2019 - 06.2020
Bookkeeper / Department Leader / Customer Service
Hobby Lobby
09.2014 - 04.2019
Retail Manager / Admin & Accounting Assistant
Champions Centre
08.2002 - 05.2014
Claims Support Specialist / IT Technician
USAA
08.1985 - 05.2002
Lease Agreement Reviewer / Processor
Wells Fargo Auto Leasing
07.1981 - 08.1985
No Degree - Business
California State University, Sacramento
Associates in Church Leadership - Organizational Leadership
Champions Centre - Wisdom For Life
High School Diploma -
Villa Park High School