Sandra Henninger
Newport,PA
Summary
Dedicated hair stylist with over 10 years of experience in customer service and hair styling techniques. Proficient in managing appointments and fostering strong client relationships, consistently delivering high-quality service and effective problem resolution.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Hair Stylist
Great Clips
10.2014 - Current
Wash and cut hair
sign customers into computer - updating address and phone number as needed, record notes on the cut for the next time
selling product
answer telephones - giving directions to shop if needed
cleaning as needed
Customer Service Representative
EZ Pass/JFC Temps
11.2019 - 03.2020
Verified license plates from photos taken at toll booths
Answered telephone - taking payments for tolls, helping to navigate web site, answer general questions
Customer Service Representative
PHEAA/AES
11.2010 - 07.2011
Answer telephones - answering general questions
Help set up repayment schedules
Help with navigation of web site
Enter information into computer - address and phone number changes
Education
High School Diploma -
Newport High School
Newport PA06-1981
Diploma - Cosmetology
Empire Beauty School
03-2014
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Documentation
- Administrative support
- Office equipment proficiency
- Proofreading
- Document control
- Quality assurance controls
Timeline
Customer Service Representative
EZ Pass/JFC Temps
11.2019 - 03.2020
Hair Stylist
Great Clips
10.2014 - Current
Customer Service Representative
PHEAA/AES
11.2010 - 07.2011
Diploma - Cosmetology
Empire Beauty School
High School Diploma -
Newport High School