Sandra Hernandez
Somerset,NJ
Summary
Dynamic and results-oriented Cashier Team Lead at Dunkin' Donuts, recognized for exceptional communication and problem-solving skills. Successfully trained new team members, enhancing performance and customer satisfaction. Bilingual in Spanish and English, with a strong attention to detail and the ability to thrive under pressure while maintaining service excellence.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Dunkin' Donuts
03.2020 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Medical Assistance
Lincoln Technical Institute
Iselin, NJHigh School Diploma -
Franklin High School
Somerset, NJ06.2021
Skills
- Excellent communication skills, both verbal and written
- Ability to work well as part of a team and under pressure
- Strong attention to details and ability to follow instructions
- Empathetic and compassionate
- Basic CPR certification
- Ability to preform multiple tasks at the same time while maintaining accuracy and efficiency
- Fluent Spanish and English speaker
Timeline
Cashier Team Lead
Dunkin' Donuts
03.2020 - Current
Medical Assistance
Lincoln Technical Institute
High School Diploma -
Franklin High School
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