Sandra Hidalgo
Miami Gardens
Summary
Dynamic, quad-lingual professional with a proven track record in automotive sales, dealership relations, operational management, and leadership. Renowned for building trust with clients and expertly navigating vehicle financing processes while consistently surpassing sales targets. Fluent in English and Spanish, with working proficiency in Italian and Portuguese, facilitating effective communication with diverse clientele. Committed to leveraging extensive knowledge of dealership operations and client management to foster strong partnerships among lenders, automotive retailers, and customers, while delivering innovative solutions through adaptability and a proactive approach.
Overview
2026
2026
years of professional experience
Work History
Finance Admin
Automotive Avenues
01.2025 - 07.2025
- Prepared Finance Documentation and submitted to banks for funding
- Load Finance deals and accurately prepare all necessary federal, state, and dealer paperwork related to transactions
- Submit paperwork to accounting
- Finalized and collected transactions upon completion of contract signatures
- Finalized DMV fees and processing Tags
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Automotive Sales Specialist
Freehold Mitsubishi | Bell Mitsubishi | Supreme Motor Sport | Honda of Aventura
05.2018 - 01.2024
- Built and maintained strong relationships with dealership clients and repeat buyers.
- Handled credit application reviews, financing approvals, and vehicle delivery processes.
- Supported F&I managers and collaborated with lenders to secure approvals and maximize profit per deal.
- Regularly exceeded monthly sales quotas in high-volume environments
- Trained and mentored sales associates on customer engagement and finance process compliance.
Operations Manager
LA Fitness
- Oversaw full operational workflow including team leadership, payroll, and vendor contracts.
- Created local outreach and sales campaigns that increased new membership acquisition.
- Strengthened client service practices, resulting in increased retention and referrals.
- Employee schedules and payroll tracking
- Increased Club ratings from 35% to 80% in 90 days
Licensed Insurance Agent
Globe Life / American Income Life
- Presented tailored insurance solutions through in-home and virtual consultations.
- Generated leads via cold calling and follow-up strategies.
- Managed client files and maintained compliance with underwriting and state regulations.
BDC Internet Sales Manager
Honda of Aventura
08.2025 - Current
- Managed BDC operations for Internet Sales, third-party leads, repeat customers, and Service BDC
- Built and implemented scripts, training tools, and processes to strengthen BDC and Sales performance
- Created Excel-based KPI trackers for Sales and BDC to monitor growth and performance
- Oversaw employee scheduling, commissions, and timesheets
- Improved appointment show ratios month over month
- Managed dealership website content, service specials, and digital advertising
- Led online marketing initiatives, including social media and new platform integrations
- Collaborated with third-party vendors and local partners
- Developed customer engagement initiatives, appreciation events, and community outreach programs
Education
Associate of Arts - Hospitality And Tourism Management
Fairleigh Dickinson University
Madison, New Jersey08-2017
Skills
- Partnership management for dealerships
- Credit assessment and financial management
- Sales strategy development
- Experience with CRM systems
- Strategic account oversight
- Sales and BDC data assessment
- Oversight of marketing budget allocation
- Schedule and commission management
- Third party spokesperson for source handling
- Onboarding process development
- Boosted business closure rate within a three-month period
Languages
English
Spanish
Portuguese
Italian
Timeline
BDC Internet Sales Manager
Honda of Aventura
08.2025 - Current
Finance Admin
Automotive Avenues
01.2025 - 07.2025
Automotive Sales Specialist
Freehold Mitsubishi | Bell Mitsubishi | Supreme Motor Sport | Honda of Aventura
05.2018 - 01.2024
Licensed Insurance Agent
Globe Life / American Income Life
Operations Manager
LA Fitness
Associate of Arts - Hospitality And Tourism Management
Fairleigh Dickinson University